Derek Leverock
Pinellas Park,FL
Summary
Dynamic Operations Manager with a proven track record at AJ'S SERVICES OF TAMPA BAY, excelling in team leadership and problem-solving. Enhanced workflow efficiency through strategic planning and performance metrics, resulting in improved customer satisfaction. Skilled in operations management and fostering relationships with vendors, ensuring high-quality service delivery.
Overview
18
18
years of professional experience
Work History
Operations Manager
AJ'S SERVICES OF TAMPA BAY
08.2019 - 09.2025
- Assisted in coordinating daily operations to enhance workflow efficiency.
- Supported inventory management processes using established tracking systems.
- Learned safety protocols and operational procedures to ensure compliance.
- Contributed to team meetings by providing insights on process improvements.
- Implemented standard operating procedures for routine tasks and activities.
- Adapted quickly to changing priorities while maintaining high-quality standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
MANAGER
GERALD FX ,FEDEX-SUBCONTRACTOR
03.2011 - 08.2019
- Led cross-functional teams to improve operational efficiency and drive project outcomes.
- Developed strategic plans to enhance service delivery and optimize resource allocation.
- Implemented performance metrics to monitor team productivity and ensure accountability.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Driver
Leverock's Towing & Transport
06.2007 - 12.2011
- Operated various delivery vehicles to ensure timely transportation of goods.
- Maintained compliance with safety regulations and traffic laws during all driving activities.
- Coordinated schedules and routes to optimize delivery efficiency and reduce delays.
- Conducted routine vehicle inspections and performed basic maintenance to ensure operational readiness.
Education
High School Diploma -
St. Petersburg College
Clearwater, FLSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
AJ'S SERVICES OF TAMPA BAY
08.2019 - 09.2025
MANAGER
GERALD FX ,FEDEX-SUBCONTRACTOR
03.2011 - 08.2019
Driver
Leverock's Towing & Transport
06.2007 - 12.2011
High School Diploma -
St. Petersburg College
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