Elias Gutierrez
Cleveland
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Store Manager
Planet of the vapes
Parma
08.2020 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored progress by establishing plans, budgets and measuring results.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained and mentored associates to teach daily tasks and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Sales Associate
Retail Property llc
Parma
05.2022 - 05.2022
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Demonstrated product features to customers.
- Greeted customers to determine wants or needs.
Education
High school diploma -
Berea High School
Berea, OH05.2025
Skills
- Cashiering
- Communication skills
- Store management
- Customer service
- Merchandising
- Restaurant experience
- Cash handling
- Inventory control
- Organizational skills
- Supervising experience
- Retail sales
- Commercial Cleaning
- Cash register
- Warehouse experience
- Store Management Experience
- Food Preparation
- Busser
- Host/Hostess
- Computer skills
- Retail Management
- Basic math
- Kitchen Experience
- Microsoft Office
- Database management
- Sales
- Leadership
- Management
Timeline
Retail Sales Associate
Retail Property llc
05.2022 - 05.2022
Store Manager
Planet of the vapes
08.2020 - Current
High school diploma -
Berea High School