Elias Hernandez
Walnut Creek,CA
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
14
14
years of professional experience
Work History
NSO Store Manager
Pandora Jewelry
Walnut Creek, CA
09.2023 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Sales Manager
ShaneCo
Walnut Creek, California
11.2022 - 09.2023
- Monitored KPIs of different sales portals, completing weekly reports and sales analytics for sales managers.
- Coordinated strategies to capitalize on different sales goals by coaching jewelry consultants through sales, clienteling, data capture, Omni sales, and various other forms of POS transactions.
- In charge of outreach to drive traffic through different platforms, like social media, lead a Kids In Need partnership to raise backpacks and school supplies for underserved youth.
Assistant General Manager
Athleta, Gap Inc
Walnut Creek, CA
02.2022 - 10.2022
- Oversaw the outreach program.
- Coordinated with various other business owners in the vicinity to build a network to drive sales.
- Oversaw the training and operations aspects of the business, and trained the other leaders on schedule, compliance, sales, and service.
- Worked side by side with the general manager on sales goals, budget, and reaching and exceeding quotas to hit the bonus.
Store Manager
ALDO Group
Concord, CA
01.2021 - 02.2022
- Responsible for the top-to-bottom process of hiring and training, merchandising, loss prevention, sales, and various other aspects of the business, such as inventory and omni.
- I worked directly under the district manager and various other leaders in the company to promote new changes to the company.
- Reached all-time sales in two different stores and two different teams that were led by me.
Selling Team Leader
American Eagle Outfitters
Emeryville, CA
10.2019 - 01.2021
- In charge of sales floor awareness, sales coaching, and training.
- Oversaw other leaders to drive hiring events.
- I coordinated with my supervisor to lead them in running community events to drive sales and impact the community in a positive way during the pandemic.
Assistant Manager of Business Operations
Old Navy
Emeryville, CA
06.2018 - 07.2019
- Responsible for coordinating community events to drive company goals on Pell Grants; worked with other community leaders.
- Responsible for the CSA, as well as various other state and federal regulations, to keep the store safe and compliant.
- Oversaw the hiring and training process with one of my subordinates.
Business & Training Specialist
Old Navy
Emeryville, California
06.2015 - 05.2018
- Responsible for driving sales as the sales and service leader, multitasking with breaks, customer service, loss prevention, and keeping a safe and friendly sales floor.
- In charge of hiring, training, and coaching the staff, and responsible for engagement and retention.
- Worked with the senior business and operations leaders to keep the store staffed and reach certain quotas to achieve annual $10 million in total sales revenue for the first time ever in back-to-back years.
Hiring Specialist
Old Navy
Emeryville, California
12.2013 - 06.2015
- Coordinated and executed the new employee orientation, and oversaw all new hires' development.
- Drove KPIs through sales and service, as well as reaching all-time numbers with credit card applications for the whole store.
- Assisted with day-to-day operations, such as compliance, sales meetings, training seminars, and team bonding events.
Key Holder/ Lead Cashier
Pier 1 Imports
Emeryville, California
12.2010 - 12.2014
- Lead the shipment team and monitor inventory levels.
- Performed various markdowns, inventory counts, and worked with RGIS.
- Lead the team in capturing credit card applications, sales, and customer service.
Sales Representative
Cutco Cutlery
Emeryville, California
11.2010 - 10.2013
- Drove sales on a strictly commission-based structure by setting up meetings and clienteling.
- I spent time studying and training my selling skills, which I use to this day to sell anything.
- I spent time with various other salespeople in the district to share opinions and strategies.
Education
Associate Of Science Degree - Business Management
ITT Technical Institute, Quest Academy
01.2015
Skills
- Personnel development
- Operational budgeting
- Store operations oversight
- Promotional planning
- Customer relations
- Loss prevention
- Sales expertise
- Sales coaching
- Employee engagement
- Inventory oversight
- Market analysis
- Staff management
Accomplishments
- Shane Co: Partnered with Kids in Need to lead a team in community work to build over 50 books and 250 backpacks for underserved youth.
- Athleta: Ran various community events with Momleta, YogaFushion, SoulCycle, Walnut Creek Balerina academy, Sage, and various other businesses to drive sales to the Broadway plaza mall.
- Aldo: Hired and trained an entire staff at 2 locations.
- American Eagle: Threw block parties successfully through a lot of tough regulations to drive traffic to a failing business.
- Old Navy: Became a TWA community leader and trained and hired a large group of interns.
- National Hiring Day hired over 50 people in one day to prepare my team for holiday.
Hobbies and Interests
- Reading on various business, finance and political content
- Secret shopping my competitors
- Hiking and traveling with my Fiance
References
- Romina Chanduvi, General Manager, Sprouts Dublin, Rominasilva@me.com, (786) 200-0262
- Blanca Garcia, Assistant General Manager, Sprouts San Rafael garciablancaa@gmail.com, (510) 779-8806
- Christine Ortiz, Real Estate Agent, COrtiz33@gmail.com, (510) 779-8806
Languages
Spanish, Conversational
Timeline
NSO Store Manager
Pandora Jewelry
09.2023 - Current
Assistant Sales Manager
ShaneCo
11.2022 - 09.2023
Assistant General Manager
Athleta, Gap Inc
02.2022 - 10.2022
Store Manager
ALDO Group
01.2021 - 02.2022
Selling Team Leader
American Eagle Outfitters
10.2019 - 01.2021
Assistant Manager of Business Operations
Old Navy
06.2018 - 07.2019
Business & Training Specialist
Old Navy
06.2015 - 05.2018
Hiring Specialist
Old Navy
12.2013 - 06.2015
Key Holder/ Lead Cashier
Pier 1 Imports
12.2010 - 12.2014
Sales Representative
Cutco Cutlery
11.2010 - 10.2013
Associate Of Science Degree - Business Management
ITT Technical Institute, Quest Academy