Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elias Horna

Miami

Summary

Loyal and dedicated individual with over 17 years of experience in Parks and Recreation, leading cultural, archaeological, historical, and environmental programs. Utilizes strong leadership and a collaborative approach to create engaging and inclusive programs. Enhance participant satisfaction through innovative programming and exceptional customer service.



Overview

17
17
years of professional experience
1
1
Certification

Work History

PROS Recreation Manager (Group Sales Coordinator)

Deering Estate
02.2023 - Current
  • Manage the Deering Estate's Group Sale Program, focusing on selling group tours to tour operators, community organizations, and other related entities.
  • Develop innovative group programs to keep offerings fresh and engaging.
  • Develop nature-based curriculum and lead activities for on-site school group.
  • Lead guided tours and informative discussions on environmental, historical, cultural, and archaeological topics.
  • Collaborate with relevant departments to coordinate staffing requirements.
  • Lead training sessions for staff, equipping them with the necessary skills to deliver high-quality team-building and group tour experiences.
  • Build and maintain strong relationships with community organizations, schools, and corporate clients.
  • Coordinate sales efforts and devise marketing strategies to attract new participants.
  • Handle inquiries and provide exceptional customer service to ensure client satisfaction.
  • Manage contract negotiations and process agreements with clients.
  • Enter reservations and generate confirmations.
  • Conducted regular assessments of recreational equipment, including kayaks, canoes, safety boat, and research boat, replacing or repairing items as needed to maintain high standards of safety and enjoyment.
  • Prepare weekly, bi-weekly, and monthly reports as requested.
  • Support Deering Estate’s educational programs as needed.

Recreation Specialist 2

Deering Estate
11.2019 - 02.2023
  • Supervised six employees, including training new team members, creating schedules, delegating responsibilities, managing work completion, and developing workplace processes and procedures.
  • Oversaw staff and volunteers in camp and community service programs.
  • Created processes and procedures for nature-based programs to streamline facilitation.
  • Developed, coordinated, implemented, and managed a group sales program to generate revenue. This involved evaluating program fees, collaborating with relevant departments to arrange staffing requirements, and clearly communicating job responsibilities to facilitate programs.
  • Communicate with clients and vendors both verbally and in writing, execute contracts, and process payments.
  • Lead guided tours and conduct informative discussions on environmental, historical, cultural, and archaeological topics.
  • Coordinate and supervise beach clean-up activities at Chicken Key, ensuring safety guidelines are followed for both the children and the environment.
  • Create marketing materials for Deering Estate programs.
  • Provide exemplary customer service.

Recreation Leader

Deering Estate
06.2008 - 11.2019
  • Assisted in the conception and development of homeschool and outreach education programs aimed at generating revenue.
  • Developed curriculum and organized, taught, and led cultural, archaeological, historical, and environmental education programs for camps, field trips, homeschool groups, after-school outreach programs, teacher workshops and themed birthday parties. This included age-appropriate experiments, nature activities, and eco-tours.
  • Coordinated and supervised special events such as Archaeology Day, and Book Nook by the Bay, collaborating with community partners to host lectures and themed educational activities.
  • Led guided tours and facilitated informative discussions on environmental, historical, cultural, and archaeological topics.
  • Supervised staff and volunteers in camp and community service programs.

Education

High School Diploma -

G Holmes Braddock Senior High
Miami
06-1999

Skills

  • Activity planning and coordination
  • Outdoor education
  • Environmental stewardship
  • Safety awareness
  • Friendly, positive attitude
  • Problem-solving
  • Team leadership
  • Collaborative teamwork skills
  • Customer service skills
  • Computer skills

Certification

  • Red Cross First Aid and CPR Certified
  • Florida Boaters Safety Training Course

Languages

Spanish
Native or Bilingual

Timeline

PROS Recreation Manager (Group Sales Coordinator)

Deering Estate
02.2023 - Current

Recreation Specialist 2

Deering Estate
11.2019 - 02.2023

Recreation Leader

Deering Estate
06.2008 - 11.2019

High School Diploma -

G Holmes Braddock Senior High

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