Elias J. Escobedo III
Waterford,MI
Summary
Experienced professional specializing in Customer Service and Operations Management. Demonstrates exceptional communication and leadership abilities, driving team performance and operational efficiency. Proven track record in optimizing business processes and enhancing customer satisfaction.
Overview
12
12
years of professional experience
Work History
INSIDE SALES MANAGER
INLAND PLYWOOD
12.2019 - 04.2025
- Directed management of multiple client accounts while handling conflicting priorities.
- Sustained precision in order fulfillment while addressing ongoing change orders.
- Facilitated shipment logistics through effective coordination of truck and rail services for customers in the United States and Mexico.
- Delivered support to various Patrick Industries/Inland facilities as required.
- Functioned as intermediary between customer needs and manufacturer capabilities.
- Liaised with Executive Management to address escalated situations efficiently.
- Surpassed delivery timelines by fostering transparent communication with customers.
- Interpreted market conditions and demand influences for better forecasting strategies.
CLIENT DELIVERY EXECUTIVE
GUARDIAN ALARM
12.2018 - 12.2019
- Facilitated Corporate Client onboarding and coordinated all aspects of new installations.
- Developed accurate operating standards for each client to ensure consistency.
- Coordinated onsite training, system upgrades, and changes efficiently.
- Provided rationale for actions taken in monitoring center per client SOP.
- Liaised between Project Team and Corporate Client to enhance communication.
- Monitored accounts to maintain customer satisfaction and encourage repeat business.
- Collaborated with local law enforcement and emergency services for safe project completion.
- Developed lean business processes, policies, and procedures to improve Corporate Client experience.
OPERATIONS MANAGER
JELD-WEN/MMI DOOR
05.2016 - 12.2018
- Managed 35+ associates across three departments to achieve operational goals.
- Maintained financial accountability and budget adherence for multiple departments.
- Oversaw invoicing, quoting, reception, customer service, purchasing, and facilities functions.
- Motivated staff to meet budgetary targets and personal KPIs.
- Trained all staff on new products, policies, and procedures to enhance efficiency.
- Developed and implemented best practices for warehouse management, scheduling, and material routes.
- Collaborated with plant manager to ensure product quality and timely delivery under Lean Manufacturing principles.
CUSTOMER SERVICE MANAGER
JELD-WEN/MMI DOOR
06.2015 - 05.2016
- Oversaw all Customer Service and Inside Sales staff across organization.
- Hired, trained, and managed personnel for Customer Service Representatives and Inside Sales.
- Evaluated team performance, identifying areas for departmental improvement.
- Collaborated with department Managers to ensure adherence to policies and procedures.
- Acted as Subject Matter Expert for Inside Sales ERP System.
- Coordinated with other locations to maintain process uniformity.
- Resolved complex customer requests efficiently, ensuring high satisfaction rates.
CUSTOMER SERVICE REPRESENTATIVE
JELD-WEN/MMI DOOR
04.2013 - 06.2015
- Sourced new sales opportunities through inbound customer calls.
- Addressed and resolved customer needs and issues effectively.
- Conducted account research to become subject matter expert on customer base and products.
- Collaborated with other CSRs to channel leads, ensuring successful deal closures.
- Performed online demos and assisted with customer configurators in the field.
- Informed management of all activities with customer base outside normal procedures.
- Oversaw customer orders and identified issues to enhance service quality.
Education
Bachelor's Degree - Course Work
Eastern Michigan University
01.1991
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Orchard Lake St. Mary's Preparatory
01.1989
Skills
- Effective interpersonal skills
- Extensive customer service background
- Experience with ERP software
- Managing and training teams
- Prioritization and multi-tasking abilities
- Initiative-driven collaboration
- Account management expertise
Timeline
INSIDE SALES MANAGER
INLAND PLYWOOD
12.2019 - 04.2025
CLIENT DELIVERY EXECUTIVE
GUARDIAN ALARM
12.2018 - 12.2019
OPERATIONS MANAGER
JELD-WEN/MMI DOOR
05.2016 - 12.2018
CUSTOMER SERVICE MANAGER
JELD-WEN/MMI DOOR
06.2015 - 05.2016
CUSTOMER SERVICE REPRESENTATIVE
JELD-WEN/MMI DOOR
04.2013 - 06.2015
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Orchard Lake St. Mary's Preparatory
Bachelor's Degree - Course Work
Eastern Michigan University
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