Elias Jeter
Harrisburg,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Uber / Lyft Driver
Uber
Harrisburg, Pennsylvania
05.2023 - Current
- Ensured top-notch customer service by swiftly handling both inquiries and complaints with professionalism.
- Executed driving duties while adhering to relevant traffic laws, regulations, and defensive driving techniques.
Member Services Representative
Planet Fitness
Oxford, MS
12.2023 - 03.2024
- Assisted members with questions regarding products and services.
- Collaborated with colleagues to address workload fluctuations and provided assistance as required.
- Researched complex issues related to accounts or services provided by the organization.
- Followed up with customers after their interaction with the organization's services.
Merchandise Organizer
The Restaurant Store
Camp Hill, PA
07.2022 - 11.2022
- Collaborated with management to develop strategies for improving efficiency in the workplace.
- Assisted in preparing reports by gathering data from various sources.
- Instituted trainings to onboard new members and continue member development.
- Demonstrated patience, empathy, and active listening skills.
Cashier
Home Depot
Harrisburg, PA
01.2022 - 07.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Loader , Unloader
UPS - Harrisburg HARPA
Harrisburg, PA
11.2021 - 01.2022
- Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.
- Performed daily maintenance checks on all equipment used for loading and unloading operations.
- Inspected merchandise for damages prior to loading onto trucks.
Clerk II
Commonwealth of PA - PennDot
Harrisburg, PA
07.2015 - 08.2021
- Managed data entry, application processing, customer service for public and staff, as well as maintained an organized filing system. Proficient in Microsoft Word and Excel.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Customer Service Representative
Weis Markets
Harrisburg, PA
01.2014 - 02.2015
- Proficiently handle phone calls and efficiently direct them to the appropriate department
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Restaurant Staff Member
Simply Soul Restaurant
Winston Salem
01.2013 - 09.2013
- Waited tables, provided exceptional customer service for guests and assisted with stocking inventory.
- Maintained a clean dining area by wiping tables and chairs, sweeping floors and emptying trash bins.
Education
HS Diploma/Some College -
Harrisburg High School
05.2012
Skills
- Excellent Customer Service
- Ability to Work under Pressure
- Complaint Handling
- Good judgment
- Time management
- Self-motivated
- Conflict Resolution
- Leadership
- Adaptability
References
References available upon request.
Timeline
Member Services Representative
Planet Fitness
12.2023 - 03.2024
Uber / Lyft Driver
Uber
05.2023 - Current
Merchandise Organizer
The Restaurant Store
07.2022 - 11.2022
Cashier
Home Depot
01.2022 - 07.2022
Loader , Unloader
UPS - Harrisburg HARPA
11.2021 - 01.2022
Clerk II
Commonwealth of PA - PennDot
07.2015 - 08.2021
Customer Service Representative
Weis Markets
01.2014 - 02.2015
Restaurant Staff Member
Simply Soul Restaurant
01.2013 - 09.2013
HS Diploma/Some College -
Harrisburg High School
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