Elias Juliao
Aventura,FL
Summary
Luxury Residential and Resort Operations Manager with extensive experience overseeing high-end residential communities, guest services, property operations, vendor management, budgeting, maintenance coordination, and resident relations. Proven background in luxury hospitality through residential operations and concierge leadership with a strong focus on service excellence, team leadership, operational efficiency, compliance, and resident satisfaction.
Overview
12
12
years of professional experience
Work History
Director of Franchise Operations
Fleet feet
10.2025 - Current
- Directed all aspects of franchise operations, ensuring operational excellence, profitability, and exceptional customer experience.
- Led recruitment, training, and performance management of staff while fostering a high-performance, service-driven culture.
- Managed operational budgets, expense controls, inventory planning, and financial performance to maximize efficiency and revenue growth.
- Developed and implemented strategic initiatives, operational procedures, and service standards to drive continuous improvement.
- Oversaw vendor relationships, facility maintenance, and day-to-day operations, ensuring seamless execution and compliance with company standards.
Operations Manager
FirstService Residential
03.2022 - 10.2025
- Oversee day-to-day property operations for a luxury residential community, ensuring seamless coordination of maintenance, resident services, vendor management, and regulatory compliance.
- Supervise on-site team and third-party contractors, maintaining high service standards, accountability, and operational efficiency across all functions.
- Manage service response protocols for resident issues and emergency situations, ensuring timely resolution and strong communication with stakeholders.
- Coordinate preventive maintenance programs and vendor performance reviews to improve efficiency, extend asset life, and ensure consistent community standards.
- Lead resident relations initiatives, fostering a high level of satisfaction through proactive communication, service follow-ups, and issue resolution.
Residential Services Manager (Overnight Operations)
St Regis Residences
01.2020 - 03.2022
- Oversaw overnight operations of a luxury residential property, ensuring seamless continuity of service, safety, and security during non-business hours.
- Acted as primary point of contact for residents, addressing requests, concerns, and service needs with discretion, urgency, and a high level of hospitality.
- Coordinated with security, engineering, and housekeeping teams to resolve incidents, complete work orders, and maintain property standards overnight.
- Monitored building systems and conducted routine inspections to ensure compliance with safety protocols and immediate response to emergencies.
- Documented daily activity reports, incident logs, and shift handovers to ensure accurate communication and continuity between day and night operations.
Residential Concierge / Butler
St. Regis Residences
02.2014 - 01.2020
- Supervised concierge operations and coordinated resident services in a luxury residential setting.
- Managed schedules, resident activities, vendor interactions, package handling, and service requests.
- Coordinated with maintenance teams to ensure timely completion of work orders and operational excellence.
- Supported the delivery of a five-star resident experience consistent with luxury hospitality standards.
Education
Bachelor's Degree - Management
Escuela Superior de Administración
Barranquilla, ColombiaSkills
- Luxury Residential Operations
- Resort Operations
- Property Management
- Resident Relations
- Vendor & Contractor Management
- Team Leadership
- Compliance & Risk Management
- Maintenance Planning
- Guest Services
- Yardi
- Microsoft Office Suite
- Operational Excellence
Languages
English – Native/Bilingual
Spanish – Native/Bilingual
Timeline
Director of Franchise Operations
Fleet feet
10.2025 - Current
Operations Manager
FirstService Residential
03.2022 - 10.2025
Residential Services Manager (Overnight Operations)
St Regis Residences
01.2020 - 03.2022
Residential Concierge / Butler
St. Regis Residences
02.2014 - 01.2020
Bachelor's Degree - Management
Escuela Superior de Administración