CAMILA FUENTES
Summary
Franchise operations professional with extensive experience in supporting multi-unit franchises and service-based businesses. Expertise includes coaching franchise owners, analyzing P&Ls and KPIs, and implementing systems to enhance operational performance and profitability.
Overview
12
12
years of professional experience
Work History
Director of Franchise Operations
Bodenvy
07.2025 - Current
- Advised franchise owners and managers on operational performance, KPIs, P&Ls, compliance, and profitability strategies to enhance overall franchise success.
- Conducted regular franchisee calls and site visits, providing tailored coaching and actionable recommendations.
- Developed performance reports identifying trends, opportunities, and areas for improvement across franchised locations.
- Supported franchise openings and onboarding to strengthen communication between franchisees and corporate leadership, ensuring smooth transitions.
- Implemented operational policies, standards, and processes to enhance consistency and drive franchise performance.
Franchise Business Partner - Southeast
Dogtopia
01.2025 - 07.2025
- Collaborated with franchisees and leadership to craft business plans aligned with long-term strategic objectives.
- Evaluated KPIs, market trends, budgets, and operational results to uncover actionable growth opportunities.
- Facilitated performance improvement initiatives across franchise locations through cross-functional collaboration.
Director of Franchise Training & Operations
Pet Evolution
02.2021 - 01.2025
- Led onboarding for new franchisees and developed customized training programs focused on operational success.
- Served as primary resource for franchisees, delivering ongoing coaching and operational guidance to enhance performance.
- Developed SOPs, protocols, and training resources to ensure consistency and compliance, boosting franchisee confidence.
- Conducted operational reviews and implemented quality-control initiatives to identify and address performance gaps.
- Analyzed business performance and forecasted results to support leadership decision-making.
Operations Director & Trainer
Amazing Lash Studio
Southern California
01.2016 - 01.2021
- Managed and trained multi-unit operations with studios consistently ranking in the top 10-20% nationally.
- Collaborated with owners on sales, marketing, staffing, budgeting, and P&L; performance, driving operational execution and strategic alignment.
- Developed targeted improvement plans for franchise owners and studio leaders across multiple locations, enhancing performance of underperforming studios.
- Achieved membership conversion rates averaging 50%, with peak performance reaching 80-90%.
Director of Operations (Contract)
Rayito de Sol Spanish Immersion
10.2018 - 10.2019
Regional Manager & Sales Trainer
Massage Envy
12.2014 - 01.2016
Education
B.S. - Business Administration
California State University, Long Beach
A.A. - Business Administration
Orange Coast College
Skills
- Franchise Performance Management
- P&L & KPI Analysis
- Profitability Improvement
- Revenue Growth
- Business Planning
- Multi-Unit Operations
- Franchise Compliance
- Operational Assessments
- Franchisee Onboarding
- Training Development
- SOP Implementation
- Performance Reporting
Languages
Spanish, Full Professional Proficiency
- https://www.linkedin.com/in/camila-fuentes-150a13133/
Timeline
Director of Franchise Operations
Bodenvy
07.2025 - Current
Franchise Business Partner - Southeast
Dogtopia
01.2025 - 07.2025
Director of Franchise Training & Operations
Pet Evolution
02.2021 - 01.2025
Director of Operations (Contract)
Rayito de Sol Spanish Immersion
10.2018 - 10.2019
Operations Director & Trainer
Amazing Lash Studio
01.2016 - 01.2021
Regional Manager & Sales Trainer
Massage Envy
12.2014 - 01.2016
B.S. - Business Administration
California State University, Long Beach
A.A. - Business Administration
Orange Coast College