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Associate Principal Engineer

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With a proven track record at Concentrix, I excel in IT asset management and delivering exceptional customer service. My expertise in system configuration and active listening skills have significantly enhanced user satisfaction and system efficiency. I adeptly manage ITIL processes and foster strong customer relationships, driving positive outcomes and operational improvements.

Experienced with troubleshooting software and hardware issues, ensuring seamless IT operations. Utilizes effective communication to resolve user problems and provide technical guidance. Strong understanding of network configurations and system upgrades to enhance efficiency.
Professional in IT support with wealth of experience in resolving technical issues and improving system performance. Known for strong focus on team collaboration and achieving results. Reliable and adaptable with key skills in troubleshooting and customer service.
Professional with experience in IT support, prepared to enhance service delivery and technical assistance. Strong ability to troubleshoot, resolve issues, and streamline IT operations. Known for collaborative approach, adaptability, and reliability. Proficient in network management, software troubleshooting, and customer service, ensuring optimal results and user satisfaction.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Experienced IT Services Support Specialist with a proven track record, excelling in remote desktop support and customer service. Expert in troubleshooting complex technical issues, computer hardware and software issues in customer-focused environments. and maintaining system security. Recognized for enhancing service uptime and fostering strong client relationships through effective communication and problem-solving skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented IT Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Proven IT specialist with a track record of enhancing system efficiency and customer satisfaction at Cambium Networks. Expert in network diagnostics and a customer service ace, significantly reducing downtime and improving IT infrastructure. Skilled in remote desktop support and fostering vigilant cybersecurity cultures.

Accomplished IT leader with a strong broad-based background working well with teams. Consistently promoted to positions of greater responsibility for exceeding performance objectives. CompTIA Net+ and CompTIA A+ Certified. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Veteran, United States Marine Corps.

Elias Kurlinski

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IT Services Support Specialist

Enterprise Service Desk Technician

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Certificate - ITIL 4 Foundation

High School Diploma -

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IT Services Support Specialist

Enterprise Service Desk Technician

Certificate - ITIL 4 Foundation

High School Diploma -

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