Robert Asante
Canal Winchester,OH
Summary
Detail-oriented IT Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Proven IT specialist with a track record of enhancing system efficiency and customer satisfaction at Cambium Networks. Expert in network diagnostics and a customer service ace, significantly reducing downtime and improving IT infrastructure. Skilled in remote desktop support and fostering vigilant cybersecurity cultures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Services Support Specialist
PACCAR
04.2022 - Current
- Facilitated smooth technology transitions during office relocations or mergers, ensuring minimal disruption to daily operations.
- Reduced downtime with proactive identification of potential hardware and software issues.
- Evaluated emerging technologies to identify opportunities for enhancing current IT infrastructure capabilities.
- Provided expert consultation on best practices in IT security policies, promoting a culture of vigilance against cyber threats.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Collaborated with cross-functional teams to develop innovative solutions for complex IT problems.
IT Support Specialist
DHL Supply Chain
06.2020 - 04.2022
- Delivered onsite technical support for 30+ employees.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Answered questions and provided information to customers about new software or hardware.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Used ticketing systems to manage and process support actions and requests.
IT Specialist
Cambium Networks
03.2018 - 07.2020
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Network Analyst
Nationwide Insurance Company
08.2016 - 03.2018
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Monitored system logs for all company computers and devices to maximize uptime.
- Visually inspected temperature sensors to maintain health of servers and network devices.
- Collaborated with IT team members to design and implement efficient network infrastructure.
Education
Associate of Applied Science - Network And System Administration
ITT Technical Institute
Columbus, Ohio03.2016
Bachelor of Science - Computer And Information Systems Security
Kwame Nkrumah University of Science And Technology
Ghana05.2005
Skills
- Remote Desktop Support
- Software Installation
- IT Asset Management
- Hardware maintenance
- Incident Management
- Data Recovery
- Operating System Expertise
- Network Administration
- Mobile Device Management
- Ticketing System Experience
- Remote Support
- Windows 10
- Network diagnostics
- Desktop support
- Technical Troubleshooting
- Customer service expert
- Network configuration
Certification
- CISSP - Certified Information System Security Professional
- CISA - Certified Information Systems Auditor
- Network+ - COMPTIA Certification
- Security+ - COMPTIA Certification
Timeline
IT Services Support Specialist
PACCAR
04.2022 - Current
IT Support Specialist
DHL Supply Chain
06.2020 - 04.2022
IT Specialist
Cambium Networks
03.2018 - 07.2020
Network Analyst
Nationwide Insurance Company
08.2016 - 03.2018
Associate of Applied Science - Network And System Administration
ITT Technical Institute
Bachelor of Science - Computer And Information Systems Security
Kwame Nkrumah University of Science And Technology
- CISSP - Certified Information System Security Professional
- CISA - Certified Information Systems Auditor
- Network+ - COMPTIA Certification
- Security+ - COMPTIA Certification
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