Kody Harred
Frisco,TX
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
IT Services Support Specialist
KO Storage
02.2023 - 12.2023
- Enhanced system efficiency by troubleshooting and resolving technical issues for endusers.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Streamlined help desk processes, resulting in reduced response times and increased productivity.
- Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
- Collaborated with cross-functional teams to develop innovative solutions for complex IT problems.
- Assisted users with password resets, significantly reducing lockout incidents and improving overall user experience.
- Monitored network performance, identifying areas for improvement and implementing necessary optimizations.
- Conducted regular software updates to ensure optimal performance and reduce vulnerability risks.
- Established user accounts, granting appropriate permissions based on role requirements within the organization.
- Served as primary point of contact for all vendor relations, maintaining strong partnerships to support company needs effectively.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Area Facilities Manager
KO Storage
08.2021 - 02.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Store Manager
Outback Steakhouse
11.2012 - 02.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Associates - Cyber Security
Tarrant County College District
Fort Worth, TX05.2024
Skills
- Performance Monitoring
- System Configuration
- Remote Desktop Support
- Active Directory Administration
- Technical Troubleshooting
- Hardware Diagnostics
- Desktop Support
- Technical Support
- User Support
Timeline
IT Services Support Specialist
KO Storage
02.2023 - 12.2023
Area Facilities Manager
KO Storage
08.2021 - 02.2023
Assistant Store Manager
Outback Steakhouse
11.2012 - 02.2022
Associates - Cyber Security
Tarrant County College District
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