Cyril Dzoboku
IT Technician
Auburn,MA
Summary
I am a detailed-oriented support specialist with extensive experience in telecommunications, retail and customer service. Am capable of troubleshooting highly technical and complex issues with ease and patience. I have a good team spirit with very good communication skill and capable of working extra hours just to get the job done and done properly.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
IT Services Support Specialist
Pro Tech Guy
Worcester, MA
12.2019 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
NOC Operator
Verizon Wireless
New Berlin, NY
03.2016 - 10.2019
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Maximized system availability through development and testing of contingency plans.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Diagnosed and resolved hardware and software issues.
- Performed network security design and integration duties.
Education
Bachelor of Science - Information Technology
Gimpa
Ghana, Africa 08.2012 - 09.2016
Skills
Desktop support
Software diagnosis
Technical issues analysis
TCP/IP
Wide-area Networks
Customer service expert
Network diagnostics
Application support
music Production
Have a few gargets and musical Instruments all set up in my Basement where i occasionally play around with.
Timeline
IT Services Support Specialist
Pro Tech Guy
12.2019 - Current
NOC Operator
Verizon Wireless
03.2016 - 10.2019
Bachelor of Science - Information Technology
Gimpa
08.2012 - 09.2016