Elias Leal
Kissimmee,FL
Summary
Motivated and efficient specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes. Enthusiastic Training Facilitator dedicated to helping employees become more productive and successful.
Overview
2
2
years of professional experience
Work History
Housekeeping Coordinator
Walt Disney World Resort
09.2022 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
Training Facilitator
World Disney World
03.2024 - Current
- Identified areas in need of improvement and implemented solutions.
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
- Administered assessments before, during and after courses.
- Established and maintained quality control standards.
Coordinator of Training
World Disney World
12.2023 - 05.2024
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Facilitated cross-departmental training sessions to promote better understanding of interdepartmental roles and improve collaboration.
Housekeeping Room Attendant
Walt Disney World Resort
04.2022 - Current
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
Education
Bachelor Degree in Business Administration -
Venezuela
08.2015
Skills
- Customer service-focused
- Supply inventory management
- Exceptional time management
- Clear Communication
- Facilities Inspection
- Work Inspection
- Customer Service-Focused
- Employee Training
Websites
Languages
Spanish
Full Professional
Timeline
Training Facilitator
World Disney World
03.2024 - Current
Coordinator of Training
World Disney World
12.2023 - 05.2024
Housekeeping Coordinator
Walt Disney World Resort
09.2022 - Current
Housekeeping Room Attendant
Walt Disney World Resort
04.2022 - Current
Bachelor Degree in Business Administration -
Venezuela
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