Jose Santa
New Britain,CT
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Proven ability to establish rapport with clients and exceed sales quotas.
Reliable and driven, with strong time management and prioritization abilities.
Overview
1
1
Language
18
18
years of professional experience
Work History
Warehouse Supervisor
Prince Telecom LLC
Newington, CT
10.2016 - Current
- Reduced and controlled expenses by keeping track of company assets.
- Complied with all standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Distribution of equipment and inventory for technicians for routes.
- Post-calls to customers, check customer service, performance and quality of technician.
Store Manager/ Sales Associate
Sprint by Solutions Center
Bristol, CT
06.2013 - 09.2016
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Train current and new employees about plans, systems and more.
- Knowledge of phones and technology for service and repair.
- Cash flows and bank deposits.
- Troubleshooting phones and tablets.
- Full repair of technology such as: Parts replacements, Checking for water damage, Full diagnosis for Android, Apple and Windows products.
- Design and implemented customer satisfaction metrics.
- Addressed customer inquiries and resolved complaints.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Kept an eye on building premises for loss prevention and security purposes.
Shift Manager/ Food and Service Champion / Cashier
Taco Bell
Southington, CT
07.2008 - 06.2013
- Worked together with management and associates to provide effective customer service.
- Greeted customers and offered personable assistance.
- Trained employees how to manage cash, products and prep food.
- Check and count inventory.
- Manage money and cash flow of store.
Education
Associate of Science - Business Management
Tunxis Community College
2019
High School Diploma - General Studies
New Britain High School
2011
Skills
- Friendly and hardworking
- Strong communication skills
- Relationship building
- Time management
- Dependable and reliable
- Courteous demeanor
- Superior organization skills
- Staff training and development
- Flexible scheduling
- Cash handling accuracy
Timeline
Warehouse Supervisor
Prince Telecom LLC
10.2016 - Current
Store Manager/ Sales Associate
Sprint by Solutions Center
06.2013 - 09.2016
Shift Manager/ Food and Service Champion / Cashier
Taco Bell
07.2008 - 06.2013
High School Diploma - General Studies
New Britain High School
Associate of Science - Business Management
Tunxis Community College