Summary
Overview
Work History
Education
Skills
Certification
Qualities
Languages
References
Disclaimer
Timeline
Generic
Elias Muchazoreka

Elias Muchazoreka

Chitungwiza

Summary

Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales RAD

Coca-Cola
01.2024 - Current
  • Promoting company products and upholding the company image.
  • Generating, maximizing, and sustaining sales to meet set targets.
  • Planning, and implementing, promotional programs to maximize company sales.
  • Ensuring timeous debt settlement by customers.
  • Gathering market intelligence to facilitate informed decision-making.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.

Telesales Agent

Coca-Cola
11.2022 - 12.2023
  • Providing information on products, pricing, distribution, promotions other relevant information to
    customers.
  • Generating orders efficiently via telephone as support to the Sales force.
  • Maintaining communication with Salesforce and providing an interface with Distribution department.
  • Maintaining a database of customer information, sales history, delivery information, credit status and any
    other relevant information (Account Development).
  • Building and maintaining excellent customer relationships.
  • Attending to customer enquiries and complaints by telephone and escalating issues, as necessary.
  • Attending to information submitted pertaining to applications and requests and reporting back to the
    customers.
  • Generating reports that assist Sales Representatives and Managers in decision making and customer
    development.

Sales and Distribution Clerk

Chibuku Harare Brewery
03.2021 - 08.2021
  • Daily planning of delivery loads in system with distribution boards and reconciling to presale orders
  • Received, sorted, and distributed incoming mail and packages.
  • Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
  • Capturing and submission of daily, weekly, monthly and quarterly reports (departure compliance, fuel consumption, DPIs, Trackit, Sales variance, overtime and market returns.)
  • Process shipment orders from sales representatives through SAP
  • Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.

Truck Assistant

Coca-Cola
05.2015 - 10.2015
  • Assisted with the completion of necessary paperwork related to cargo shipments, maintaining accurate records and ensuring timely submission for processing.
  • Enhanced customer satisfaction through professional interactions during delivery drop-offs and pickups.
  • Efficiently managed inventory on the truck, enabling accurate tracking of goods throughout the delivery process.
  • Collaborated with the truck driver to ensure adherence to transportation regulations, maintaining safety standards for both personnel and cargo.
  • Improved delivery efficiency by assisting truck driver in navigation and route planning.
  • Actively participated in team meetings, offering insights and suggestions for continuous improvement within the transportation department.

Education

Bachelor degree - Business Administration and Management

Ocean University of China
06.2020

Sales

Mandel Training Centre
Harare, Zimbabwe
11-2024

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise

Certification

  • ACCA Present
  • Studying towards ACCA certificate, completed a few courses.

Qualities

  • Versatile
  • Responsible
  • Results oriented
  • Professional

Languages

English
Advanced
C1
Chinese
Upper intermediate
B2
Shona
Advanced
C1

References

Welldone Mukumbi, w.mukumbi@delta.co.zw, +263772302979(Sales Manager)

Patience Mandimika, p.mandimika@delta.co.zw, +263731832034(Customer Service Manager)

Deng, Xiaohui, xiaohui@ouc.edu.cn, +8653266782609, Ocean University of China, Qingdao(Dean)



Disclaimer

I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.

Timeline

Sales RAD

Coca-Cola
01.2024 - Current

Telesales Agent

Coca-Cola
11.2022 - 12.2023

Sales and Distribution Clerk

Chibuku Harare Brewery
03.2021 - 08.2021

Truck Assistant

Coca-Cola
05.2015 - 10.2015

Bachelor degree - Business Administration and Management

Ocean University of China

Sales

Mandel Training Centre

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Elias Muchazoreka