Lelia Reaves
Newark,NJ
Overview
2024
2024
years of professional experience
Work History
RAD Clerk/Assistant Manager
Newark Housing Authority
- Home inspections
- Review and enter work order request
- Collect/ post rent
- Write up payment agreements
- Write lease agreements
- Write and review reports
- Scheduling and appointments scheduling
- Handle Tenant move- ins/outs
- Tenant Court appearances
- Conduct tenant sit downs / meetings
Warehouse Handler
FedEx Express
11.2022 - 03.2023
- Sort/stack mail
- Emptied canisters/ filled canister of parcels
- Able to stand long periods of time
- Monitored mail belt
PSE Processing Clerk
United Postal Services
09.2021 - 09.2022
- Sort mail
- Build boxes
- Labeling containers/ Sacks / Mail
- Scanning Mail
Patient Representative
Newark Beth Israel
04.2022 - 07.2022
- Pre-Registration, registration, financial clearance for patients
- Collect Co Pays
- Verify all applicable insurance coverage
- Follow all downtime procedures in accordance with the downtime policy when SMS, RASi, armband machine or printer is down
Security
Pro Cop Security
01.2022 - 05.2022
- Secure premises
- Drive to check points
- Do daily reports per shift
Security Officer
Gateway Security
04.2021 - 09.2021
- Secure premises/ Patrol premises
- Check ID badges/ took photos for ID badges
- Greek employees/ customers with customer service
Dispatcher Lead
United Ground Express
11.2018 - 01.2021
- Dispatch out agents to gates that requested special services
- Communicate to confirm gates are clear
- Place agents in specific areas for operational needs
- Assist and report with any conflict that occurs
- Train and inform new agents and coworkers for operation
- Walk around and check and practice safety protocol
- Shift reports
Passenger Service Agent
Air India
01.2018 - 02.2019
- Gate Lead
- Checking agent
- Performing excellent customer service to passengers
- Tag bags, set and clean up counters, file paperwork
- Stand outside TSA double check documents
- Check all documents
Shift Leader
Dunkin Donuts
01.2016 - 02.2018
- Practice Great customer service, listening and communication skills
- Come to mutual agreements with customer to resolve bad experience
- Use great leadership skills to train and assist crew members
- Kept everything well organized and clean
- Helped with inventory
- Handle cash and deposits during opening and closing
Sales Associate
Dollar Tree
07.2016 - 08.2017
- Practice Great customer service, listening and communication skills
- Kept everything well organized and clean
- Stock shelves when needed
- Created Displays to attract customers
- Thoroughly scan every piece of merchandise for inventory control
- Handle cash and deposits during opening and closing
Sales Associate
Ralph Lauren
08.2015 - 01.2016
- Practice Great customer service, listening and communication skills
- Kept everything neatly organized and clean
- Stock shelves when needed
- Created Displays to attract customers
- Thoroughly scan every piece of merchandise for inventory control
- Communicate with customers to fulfill their wants and need
- Handle cash and deposits during opening and closing
Education
Berkeley College -
Berkeley College
Newark, NJ01.2019
High School -
East Side High School
Newark, NJ06.2015
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Filing systems
- Database entry
- Prioritization
- Mail sorting
- Information security
- Proficient in type technology
- Fine collection
- Verbal and writing communication
- Records retrieval
- Multitasking Abilities
- Time management
- Customer communication
- Flexible and adaptable
- Microsoft office
- Customer service
Timeline
Warehouse Handler
FedEx Express
11.2022 - 03.2023
Patient Representative
Newark Beth Israel
04.2022 - 07.2022
Security
Pro Cop Security
01.2022 - 05.2022
PSE Processing Clerk
United Postal Services
09.2021 - 09.2022
Security Officer
Gateway Security
04.2021 - 09.2021
Dispatcher Lead
United Ground Express
11.2018 - 01.2021
Passenger Service Agent
Air India
01.2018 - 02.2019
Sales Associate
Dollar Tree
07.2016 - 08.2017
Shift Leader
Dunkin Donuts
01.2016 - 02.2018
Sales Associate
Ralph Lauren
08.2015 - 01.2016
Berkeley College -
Berkeley College
RAD Clerk/Assistant Manager
Newark Housing Authority
High School -
East Side High School