ELIAS MWANGANGI
Phoenix,AZ
Summary
I am a dedicated business and hospitality personnel. I like to present myself as a dynamic, hardworking and detail-oriented person, with great understanding of the hotel operations and businesses, while being a fast learner and adaptable worker with a proven history of reliability. Motivated with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server assist
Jw Marriott Desert Ridge
Phoenix, AZ
04.2023 - 03.2024
Attached as a food and beverage trainee in the establishment i managed to rotate in different restaurants including Tia Carmen, Kembara, Maritage and the 26 lounge bar.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
F&B Service Trainee
AO Gastro, Kuonimatt Restaurant
Kriens, Switzerland
08.2022 - 02.2023
- Delivered exceptional service under high-pressure situations, maintaining a calm demeanor and positive attitude at all times.
- Contributed to a collaborative team environment by actively participating in group discussions, sharing ideas, and offering constructive feedback.
Kenya F&B Service, Four Points
Nairobi
07.2021 - 12.2021
F&B Trainee Elias Muthui
Kenya
01.2021 - 07.2021
Kenya F&B Training, The Boma Hotel
Nairobi
01.2020 - 03.2020
Education
B.A Global Business Management - Global Business Management
Robert Gordon University
Aberdeen, Scotland06.2023
B.A Global Business Management - Global Business Management
Business & Hotel Management B.H.M.S
Luzern, Switzerland06.2023
Diploma in Hotel Management -
Boma International Hospitality College
Nairobi, Kenya11.2018
Degree LLB -
Mt. Kenya University
01.2018
Kenya certificate of secondary education -
Clevers school
01.2014
Skills
- Hospitality service expertise
- Sales expertise
- Strong Work Ethic
- Exceptional customer service
- Leadership skills
- Time management
References
- Isabel Welter, Head of Internship Department, B.H.M.S. Business Hotel Management School, Switzerland, +41 41 248 70 02, Isabel.welter@bhms.ch
- Simon Kasyema, Food and Beverage Service Lecturer, Boma International Hospitality College, Kenya, +254722758425, skasyema@bihc.ac.ke
- Iljaz Hasani, Stellvertretender Geschaftsfuhrer, AO Gastro AG, Kriens, Switzerland, +41792476628, info@ao-gastro.ch
Hobbies and Interests
Swimming, playing football, and music
Music
I write and perform songs under my music label 'Wasepe'.
Timeline
Server assist
Jw Marriott Desert Ridge
04.2023 - 03.2024
F&B Service Trainee
AO Gastro, Kuonimatt Restaurant
08.2022 - 02.2023
Kenya F&B Service, Four Points
Nairobi
07.2021 - 12.2021
F&B Trainee Elias Muthui
Kenya
01.2021 - 07.2021
Kenya F&B Training, The Boma Hotel
Nairobi
01.2020 - 03.2020
B.A Global Business Management - Global Business Management
Robert Gordon University
B.A Global Business Management - Global Business Management
Business & Hotel Management B.H.M.S
Diploma in Hotel Management -
Boma International Hospitality College
Degree LLB -
Mt. Kenya University
Kenya certificate of secondary education -
Clevers school