Elias Nelson
Murray
Summary
Customer-focused Front Desk Sales Associate with expertise in customer service and complaint resolution. Leverages strong communication and problem-solving skills to enhance guest experiences and drive loyalty. Background in customer and food service management supports operational efficiency and fosters a welcoming environment. Committed to delivering exceptional service that encourages repeat business.
Overview
1
1
Language
4
4
years of professional experience
Work History
Front Desk Sales Associate
Picklr
2026.01 - 2026.09
- Assisted customers with product inquiries and recommendations, enhancing their shopping experience.
- Resolved customer complaints professionally, ensuring adherence to company policies and contributing to higher customer satisfaction rates.
- Resolved customer complaints professionally, ensuring adherence to company policies and enhancing customer satisfaction.
- Provided assistance to customers who had difficulty using store equipment or finding items in the store.
- Maintained a clean and organized front desk area for customer convenience.
- Answered phone calls and scheduled customer appointments efficiently to improve service flow.
- Collaborated with team members to streamline customer service processes, fostering a supportive environment.
- Processed returns and exchanges in accordance with company policies.
- Cleaned tables, chairs, and floors to maintain a tidy environment.
Assistant Food Service Manager
Protein Foundry
2022.05 - 2023.11
- Supported Food Service Manager by training, scheduling, and supervising food service staff to ensure operational efficiency.
- Trained new team members on service standards and procedures.
- Monitored food safety practices throughout the kitchen and dining areas.
- Collaborated with kitchen staff to maintain quality and presentation standards.
- Managed inventory levels and placed orders for food supplies.
- Addressed customer inquiries and resolved service-related issues to enhance customer satisfaction.
- Resolved customer complaints in a professional manner.
- Conducted regular inspections of kitchen equipment to ensure functionality and cleanliness standards were met.
Education
High School Diploma -
Cottonwood High School
Murray, UT2023-06
Skills
- Customer engagement
- Guest relations
- Complaint resolution
- Customer retention
- Product recommendations
- Inventory management
- Membership management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Customer recognition
Affiliations
- 5.0 Pickleball Player
- Eagle Scout
- High School/Club Volleyball Team Captain
- High School Student Body Officer
- 3.8 BYU Student GPA
Languages
Korean
Professional
Timeline
Front Desk Sales Associate
Picklr
2026.01 - 2026.09
Assistant Food Service Manager
Protein Foundry
2022.05 - 2023.11
High School Diploma -
Cottonwood High School