Marlyn Stover
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
17
17
years of professional experience
Work History
Front Desk Sales Associate
Hilltop Stones And Interiors
Austin, TX
07.2022 - 04.2024
- Answered customer questions about products and services, helped locate material, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Referral Laboratory Assistant
Clinical Pathology Laboratories
01.2016 - 03.2019
- Process and prep medical specimens from patients to be sent out to affiliate laboratories when tests are not able to be completed in-house
- Work with time limitations
- Able to have specimens ready at specificpick-up times for medical couriers
- Work as a team to make sure all specimens are processed and completed on a daily basis.
Exchange Customer Service Agent I
Contra Costa County, Covered California Call
12.2014 - 06.2015
- Assist customers who are interested in enrolling in medical coverage with financial assistance through
- Covered CA
- Help new customer with enrolling and determining eligibility and assist existing customerswho need to report changes to their current applications and re-determine their eligibility
- Familiar with
- Calheers and SMART system along with other systems used on a daily basis to help assist customers.
Sales and Service Specialist
Bank of America
07.2007 - 11.2012
- Answered customer questions about products and services, helped locate material, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Education
Diploma - Medical Assisting
Bryman College
San Francisco, CA2005
Diploma - undefined
Pittsburg High School
Pittsburg, CA2002
Skills
- Bilingual Spanish
- Customer Retention
- Customer Transactions
- Visitor and Customer Relations
- Administrative Support
- Computer Proficiency
- Information Updates
- Customer Engagement
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Sales Associate
Hilltop Stones And Interiors
07.2022 - 04.2024
Referral Laboratory Assistant
Clinical Pathology Laboratories
01.2016 - 03.2019
Exchange Customer Service Agent I
Contra Costa County, Covered California Call
12.2014 - 06.2015
Sales and Service Specialist
Bank of America
07.2007 - 11.2012
Diploma - undefined
Pittsburg High School
Diploma - Medical Assisting
Bryman College