Elias Riggs
Kettering,Ohio
Summary
Business-conscious General Manager bringing over 2 years of experience in food industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Overview
11
11
years of professional experience
Work History
Contact Center Representative
Day Air Credit Union
09.2021 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
General Manager
Hot Head Burritos
03.2019 - 09.2021
- Trained employees on company procedures and policies, including worksite safety.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
Assistant Manager
Hot Head Burritos
06.2017 - 03.2019
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Worked closely with customers to understand needs and resolve diverse issues.
Shift Leader
Hot Head Burritos
09.2014 - 06.2017
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations and cleanliness.
Crew Member
Pet Supplies Plus
04.2013 - 08.2014
- Restocked supplies, removed trash and cleaned areas.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Answered customer questions and took orders.
- Drove team success by completing assigned task quickly and accurately.
Education
High School Diploma -
Kettering Fairmont High School
Kettering, OH06.2014
Skills
- Performance improvements
- Supervision and training
- Communication skills
- Staff supervision
Timeline
Contact Center Representative
Day Air Credit Union
09.2021 - Current
General Manager
Hot Head Burritos
03.2019 - 09.2021
Assistant Manager
Hot Head Burritos
06.2017 - 03.2019
Shift Leader
Hot Head Burritos
09.2014 - 06.2017
Crew Member
Pet Supplies Plus
04.2013 - 08.2014
High School Diploma -
Kettering Fairmont High School
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