Elias Saenz
Wichita
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Cake Decorator
Walmart
01.2022 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Coordinated services under supervision of department lead.
- Collaborated with the baking team to ensure seamless production of cakes, bread , and donuts, resulting in increased efficiency.
- Effectively worked with other associates from other departments when opportunities where available.
- Addressed and resolved customer complaints in polite and professional manner.
Parts Clerk, Commercial Sales Driver
AutoZone
07.2020 - 01.2022
- Provided fast and reliable product distribution to Customers while adhering to company guidelines on safety and satisfaction.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Adhered to company guidelines for performance and compliance.
- Established positive relationships with suppliers, fostering trust and collaboration that led to better pricing negotiations and product quality assurance.
Cake Decorator
Dillons
01.2020 - 06.2020
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Contributed to positive working environment by offering support and guidance to new team members.
- Improved customer experience by providing consultations on cake design options.
Chinese Kitchen Assistant
Dillons
06.2019 - 01.2020
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Provided backup support to other staff members during busy periods or staff shortages.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Engineering and Education studies
Wichita State University
Wichita, KS05.2019
Basic College pre-requisite courses and vet tech training
WSU - Tech
Wichita, KS05.2019
High School Diploma - Best course work in Science, Math and Language Arts
Andover Central High School
Andover, KS05.2016
Skills
- Multitasking and organization
- Precise Hand-eye coordination
- Strong communication skills
- Design Techniques
- Quality control
- Hospitality and accommodation
- Time management
- Continuous learning and adaptation
- Team cooperation
- Hand tool proficiency
- Problem-solving
Timeline
Cake Decorator
Walmart
01.2022 - Current
Parts Clerk, Commercial Sales Driver
AutoZone
07.2020 - 01.2022
Cake Decorator
Dillons
01.2020 - 06.2020
Chinese Kitchen Assistant
Dillons
06.2019 - 01.2020
Engineering and Education studies
Wichita State University
Basic College pre-requisite courses and vet tech training
WSU - Tech
High School Diploma - Best course work in Science, Math and Language Arts
Andover Central High School
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