Jhaylen Dasent
Decatur,GA
Summary
Dedicated Team Player with a strong focus on customer service, teamwork, and creative design. Committed to delivering exceptional service and intricate designs that exceed client expectations.
Overview
5
5
years of professional experience
Work History
Cake Decorator
Publix
Milledgeville, Georgia
05.2023 - 01.2025
- Created intricate cake designs and themes based on customer orders.
- Guided customers in selecting preferred cake styles and flavors.
- Collaborated with team members to ensure timely production and delivery of cakes.
- Delivered exceptional customer service, fostering positive guest interactions.
Team Leader
Chick-fil-A
Milledgeville, Georgia
12.2022 - 04.2023
- Led team in daily food preparation and service to enhance operational efficiency.
- Coordinated activities to maintain seamless daily operations across all functions.
- Managed inventory levels, ensuring timely stock replenishment and availability.
- Communicated with team members to promptly resolve issues and maintain morale.
- Handled customer inquiries, delivering exceptional support and service.
- Collaborated with management to refine workflow processes for increased productivity.
- Developed strategies that significantly improved team performance and efficiency.
Customer Service/Sales Porter
Puretalk
Covington, GA
11.2019 - 02.2022
- Resolved customer inquiries and issues efficiently to enhance satisfaction.
- Guided customers through purchase processes, ensuring informed decisions.
- Handled escalated calls, addressing customer concerns promptly and effectively.
- Demonstrated professionalism and empathy in managing challenging situations.
- Processed orders, forms, applications, and service requests accurately.
Education
High School Diploma -
Salem High School
Conyers05-2018
Engineering
Georgia State University
Atlanta, GASkills
- Customer service
- Issue resolution
- Sales support
- Customer relationship management
- Team coordination
- Problem solving
- Leadership skills
- Time management
- Multitasking and organization
- Proofreading
Timeline
Cake Decorator
Publix
05.2023 - 01.2025
Team Leader
Chick-fil-A
12.2022 - 04.2023
Customer Service/Sales Porter
Puretalk
11.2019 - 02.2022
High School Diploma -
Salem High School
Engineering
Georgia State University