Babette Palmer

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
• Assisted in reducing product damage by properly handling and storing materials.
• Assisted in training new hires, sharing best practices and providing support for their integration into the team.
• Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
• Completed regular cycle counts to maintain accurate inventory records.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Enthusiastically prepared and created perfect menu items for guests, crossed trained as a cashier placing orders and cash handling working with a POS system, prepared and stocked products for next shift,creating a positive and profitable interaction with guests. Closed store when scheduled.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.

Front end Cashier, assisted in the returns department,garden department,lumber department, customer service department and self checkout department,opened and closed store, received a raise and promotion after the first 7 months.

• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Participated in training programs to enhance product knowledge and customer service skills.
• Improved resolution time with effective problem-solving for customer complaints.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.