Mikayla Gaggens
Jefferson City,MO
Summary
A very positive and outgoing individual with experience in cake decorating, stocking, and online grocery. Is known for having great customer service while handling stuff in a professional manner. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Flexible Cake Decorator with excellent interpersonal and organizational skills. Versatile, enthusiastic and hardworking. Driven and committed to meet or exceed expectations. Communicative customer service individual motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Cake Decorator
Walmart
Jefferson City, MO
11.2022 - Current
- Frosted finished cakes evenly and smoothly using various techniques.
- Formulated designs based on customer specifications.
- Troubleshot any issues that arose during the cake decorating process.
- Incorporated creative elements into cake designs as requested by clients.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Finished baked goods with glazes, icings and other toppings.
- Labeled containers with dates so that staff could easily identify when a product was made or due to expire.
- Operated machinery used to shape, cut, fry, bake, and decorate items according to recipe instructions.
- Met with customers to discuss needed bakery items and take orders.
- Ensured customers were satisfied with their order before they have paid
- Working with customers to ensure that if a mistake was made to correct it
- Called customers to ensure an order was correct before doing the order
Bakery Stocker
Walmart
Jefferson City, MO
05.2022 - 11.2022
- Stocked shelves with breads, pastries, cakes, and other baked goods.
- Ensured that merchandise was properly priced and labeled correctly according to company standards.
- Assisted customers in locating desired items within the store.
- Rotated stock to ensure freshness and quality of products.
- Inspected all incoming shipments for any damage or spoilage before stocking inventory.
- Checked expiration dates on all perishable items to ensure freshness.
- Resolved complaints from customers in an efficient and professional manner.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Properly disposed of expired products in a timely manner
- Assisted in other departments when job was done
Online Personal Shopper
Walmart
Jefferson City, MO
11.2020 - 05.2022
- Maintained accurate records of orders, returns, exchanges and payments.
- Determined the best delivery methods based on order size and destination.
- Developed strategies to increase sales and improve customer experience.
- Greeted customers and provided excellent customer service.
- Assisted in selecting items according to customer preferences.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with customers by going above and beyond causing them to come back
- Coordinated with delivery drivers to ensure customers got their products in a timely matter
- Coordinated with customers positively and helping their problems in a calm polite manner
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05-2020
Skills
- Quality Control
- Cake Decoration
- Product Inspection
- Food handling safety
- Customer service expertise
- Upbeat and Outgoing Attitude
- Customer Service
- Flexible Schedule
- Merchandise Rotation
- Willing to Learn
- Customer Relationships
- Friendly and Personable
- Customer Assistance
- Positive and professional
- Positive Attitude
- Phone Etiquette
References
References available upon request.
Timeline
Cake Decorator
Walmart
11.2022 - Current
Bakery Stocker
Walmart
05.2022 - 11.2022
Online Personal Shopper
Walmart
11.2020 - 05.2022
High School Diploma -
Jefferson City High School