SHEREKA FIRMAN
Louisville,KY
Summary
Results-oriented Cake Decorator with a proven track record of delivering excellent customer service in a fast-paced retail environment. Skilled in managing multiple tasks, improving operational efficiency, and implementing process changes. Proficient in using airbrush applications and multi-coloring icing techniques. Strong leadership and communication skills, with experience in supervising employees and driving sales.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Cake Decorator
Kroger
Louisville, KY
02.2025 - Current
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Consistently provided outstanding customer service in a fast-paced atmosphere.
- Provided efficient and courteous service to customers at all times.
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Identified ways to improve efficiency in operations and implemented process changes.
- Troubleshot minor problems and reported larger technical issues.
- Experienced with social media and communications platforms.
- Performed general maintenance and repair.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
- Led floor sets following plan-o-grams to update store appearance.
- Monitored employee attendance and productivity levels on a daily basis.
- Tracked daily operational activities such as store expenses, payroll records.
- Highlighted sale items and promotions with proper signage and displays.
- Created work schedules to maintain top-quality customer service and lower labor costs.
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
- Taught loss prevention practices and policies to minimize shrink.
- Used proven customer engagement techniques to increase sales.
- Communicated performance issues to develop performance improvement plans.
- Established strong relationships with vendors for timely supply of merchandise.
Delivery Driver
FedEx Ground
Lexington, KY
01.2023 - Current
- Drove Residential and Commercial routes
- Loaded packages
- Delivered products in a timely and courteous manner.
Lead Cake Decorator
Sam's Club
Louisville, KY
09.2019 - Current
- Create requested cakes of art selected by the customers
- Customer Service
- Keep track of inventory and supplies
- Mass Production.
Delivery Driver
DoorDash
Louisville, KY
02.2019 - Current
- Pickup and Delivery of customer’s order in a timely manner
- Top Driver for over a year now.
Pharmacy Technician/Case Mgmt
McKesson/RxCrossroads
Louisville, KY
09.2018 - Current
- Data Entry, Customer Service, Case Mgmt, Approval of Pre-Auths, etc.
Assistant Store Manager
Dollar General
Louisville, KY
09.2017 - Current
- Open/Close Store
- Customer Service
- Data Entry
- Inventory
- Manage, Hire, and Terminate
- Maintain Sales Floor
- Follow Floor Plans.
Assistant Store Manager/Store Manager
Citi Trends
Louisville, KY
08.2016 - Current
- Open/Close
- Manage/Schedule full staff
- Process Transactions, Returns, and Exchanges
- Inventory
- QC
- Press Operator
- Forklift.
Picker / Packer
Packed
Louisville, KY
10.2014 - Current
- Labeled packages and products
- Weighed and measured items
- Met packing requirements
- Received and processed items for shipment
- Prepared items for shipment
- Inspected products quality before packing
- Packed items
- Loaded materials into processing equipment
- Assembled products using hand tools
- Cleaned work areas and tools
- Checked lot numbers and expiration dates.
Assembler
HJR
Louisville, KY
08.2012 - Current
- Met packing requirements
- Maintained production and packaging records
- Loaded and unloaded delivery trucks
- Prepared items for shipment
- Inspected products quality before packing
- Cleaned work areas and tools
- Checked lot numbers and expiration dates
- Maintained a straight product flow along production line
- Coordinated shipments
- Able to lift up to 30 lbs.
Cashier, Cook
Popeye’s Chicken
Jeffersonville, IN
04.2010 - Current
- Prepared food
- Cleaned and tidied service areas
- Stocked service area
- Served customers in a low-cost, fast-service dining environment
- Prepared milkshakes and other dairy desserts
- Filled takeout bags with the correct items
- Prepared simple foods such as sandwiches
- Brewed coffee
- Washed dishes, cooking tools, equipment and counters
- Worked quickly in a fast-paced environment.
Assistant Mgr
Simply Fashions
Louisville, KY
04.2007 - Current
- Used software tools including: Intell, Microsoft, Excel, etc
- Directed workers in a retail setting
- Led a successful sales team
- Sold clothes, home goods, electronics
- Managed a department
- Managed a store
- Created budgets
- Performed accounting duties
- Performed personnel duties such as recruitment, interviewing, training, evaluation, discipline, job termination
- Greeted and assisted customers
- Responded to customer questions and complaints
- Directed workers in sales, inventory, checking cash receipts, customer service.
Customer Service Representative (CSR)
WalMart
Louisville, KY
06.2001 - Current
- Sold merchandise at a retail store
- Sold clothes, foods, home goods, electronics, furniture and hardware and building
- Greeted customers
- Rang up bills, using calculators, cash registers, POS machines and mental math
- Answered customer questions
- Readied sales slips and contracts
- Helped maintain store security
- Found out of stock items at other stores
- Used basic computer skills
- Trained other workers
- Inventoried stock
- Worked in front end, electronics and customer service.
Assistant Manager Retail
Paul Harris Dept Store
Louisville, KY
02.1997 - Current
- Used software tools including: Microsoft Excel, Windows Vista, Windows 7
- Directed workers in a retail setting
- Led a successful sales team
- Sold clothes
- Managed a store
- Purchased merchandise from vendors
- Performed accounting duties
- Performed personnel duties such as interviewing, hiring, training, evaluation, discipline and job termination
- Responded to customer questions and complaints
- Directed workers in sales, inventory, checking cash receipts and customer service
- Monitored sales floor to ensure customer satisfaction.
Driver
Amazon/R&H Logistics
Shepherdsville, KY
02.2022 - 06.2024
- Maintained clean driving record and obeyed traffic laws and regulations.
- Provided excellent customer service throughout delivery process.
- Maintained a clean driving record with no violations or citations on file.
- Developed strong relationships with customers by providing courteous service.
- Completed daily routes in accordance with customer delivery expectations.
- Cleaned vehicle seats and storage areas to maintain professional, organized appearance.
- Demonstrated knowledge of local roads, traffic laws and regulations.
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.
- Adapted quickly to changing road conditions and weather patterns during routes.
- Consistently met deadlines while ensuring safe driving practices were followed at all times.
Education
Associate - Computer Technology
Brown Mackie College
Louisville, KY04.2009
Medical
University of Phoenix
Louisville, KY05.2006
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National College of Business & Technology
Louisville, KY11.2003
Skills
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL
- RETAIL MARKETING
- Team Lead
- ASM
- Key Holder
- Retail Management
- Accounts Receivable
- McKesson
- Materials Management
- Stamping Press
- Pharmacy Technician Experience
- Cake Decorating
- Computer Hardware
- Loss Prevention
- Contract Management
- Food Production
- Quality Inspection
- Budgeting
- Management
- Quality Assurance
- Supervising Experience
- Assistant Manager Experience
- Driving
- Quality Control
- Communication skills
- Delivery driver experience
- Box truck
- Commercial driving
- Basic maths
- Supervising experience
- Cash handling
- Leadership
- Detailing
- Customer service
- Store management
- Retail sales
- Front desk
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Strong communication skills
- Icing techniques
- Food safety
- Food safety compliance
- Themed cake creation
- Expert piping techniques
- Stock rotation
- Glazing and icing application
- Wedding cake design
- Icing preparation
- Airbrushing techniques
- Design Techniques
- 3D cake sculpting
- Quality control
- Social media promotion
- Continuous learning and adaptation
- Cake sculpting
- Buttercream mastery
- Floral design expertise
- Color theory
- Color mixing skills
- Decorating skills
- Reliable and responsible
Certification
- Forklift Certified
- Pharmacy Technician Certification
- PTCB Certification
- Pharmacy Technician License
- Pharmacy Intern License
- DOT
- Driver’s License
Currently have passed 2/3 cake courses for verification via Empire.
Empire will be providing me with my very own black Chef jacket and verification upon completing last course.
Timeline
Cake Decorator
Kroger
02.2025 - Current
Delivery Driver
FedEx Ground
01.2023 - Current
Driver
Amazon/R&H Logistics
02.2022 - 06.2024
Lead Cake Decorator
Sam's Club
09.2019 - Current
Delivery Driver
DoorDash
02.2019 - Current
Pharmacy Technician/Case Mgmt
McKesson/RxCrossroads
09.2018 - Current
Assistant Store Manager
Dollar General
09.2017 - Current
Assistant Store Manager/Store Manager
Citi Trends
08.2016 - Current
Picker / Packer
Packed
10.2014 - Current
Assembler
HJR
08.2012 - Current
Cashier, Cook
Popeye’s Chicken
04.2010 - Current
Assistant Mgr
Simply Fashions
04.2007 - Current
Customer Service Representative (CSR)
WalMart
06.2001 - Current
Assistant Manager Retail
Paul Harris Dept Store
02.1997 - Current
Associate - Computer Technology
Brown Mackie College
Medical
University of Phoenix
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National College of Business & Technology