VIvian Blackshear
Byron,GA
Summary
Accomplished cake decorator with expertise from Publix Supermarket, excelling in custom cake consultations and innovative icing techniques. Demonstrated strong communication and team cooperation, enhancing customer satisfaction by 20%. Adept at maintaining food safety standards and adapting to new trends, ensuring high-quality results and fostering repeat business.
Overview
13
13
years of professional experience
Work History
Cake Decorator
Publix Supermarket
Perry, GA
05.2010 - 04.2015
- Designed and executed custom cake decorations to fulfill customer requirements and preferences.
- Coordinated with team members to ensure efficient and timely cake production and delivery processes.
- Ensured orderly and sanitary conditions of decorating stations and tools to enhance operational efficiency.
- Guided customers in selecting cake designs and flavors to elevate overall satisfaction.
Cashier
Fort Valley State University Bookstore
Fort Valley, GA
05.2002 - 01.2003
- Processed customer transactions accurately using point-of-sale systems.
- Managed inventory levels, ensuring product availability for customers.
- Assisted in training new cashiers on operational procedures and system usage.
- Provided exceptional customer service, resolving inquiries and issues efficiently.
Cake Decorator and Cashiet
Harvey’s Supermarket
Perry, GA
03.2003 - 10.2008
- Designed and decorated custom cakes for various occasions, ensuring alignment with customer specifications.
- Collaborated with team members to streamline decorating processes, enhancing overall efficiency in cake production.
- Trained junior decorators on advanced techniques and best practices for cake decoration and presentation.
- Implemented new design trends to elevate aesthetic appeal of products, increasing customer satisfaction.
- Oversaw inventory management for decorating supplies, ensuring availability without excess waste.
- Maintained high standards of food safety and hygiene while executing decoration tasks in a fast-paced environment.
- Engaged with customers to provide personalized service, fostering relationships that encouraged repeat business.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Education
Bachelor of Science - Health Services Administration
Middle Georgia State University
Macon, GAAssociate of Science - Science And General Studies
Georgia Military College
Milledgeville, GA06.2010
Skills
Cake decoration
Food handling safety
Precise Hand-eye coordination
Custom cake consultations
Strong communication skills
Icing techniques
Quality control
Continuous learning and adaptation
Quality control analysis
Attention to detail
Hospitality and accommodation
Reliable and responsible
Team cooperation
Critical thinking
Customer service
Clear communication
Order taking
Adaptive and creative
Active learning
Inventory maintenance
Decision-making
Team Training
Microsoft office
Delivery coordination
Quality evaluation
Timeline
Cake Decorator
Publix Supermarket
05.2010 - 04.2015
Cake Decorator and Cashiet
Harvey’s Supermarket
03.2003 - 10.2008
Cashier
Fort Valley State University Bookstore
05.2002 - 01.2003
Bachelor of Science - Health Services Administration
Middle Georgia State University
Associate of Science - Science And General Studies
Georgia Military College