Hi, I’m
Shimara Thomas
Cake Decorator
Baton Rouge,LA
Summary
Having more than 20 years of experience in customer service, consumers drive any business. Whether servicing customers on the front end or providing a cake display, customers are the main focus.
Overview
10
years of professional experience
Work History
Walmart
Cake Decorator
06.2013 - Current
Job overview
- Coordinated services under supervision of lead baker.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Managed material inventory and ordered new materials when needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Processed customer orders and payment transactions.
- Packaged finished products for sale.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Packaged and priced each product according to company pricing procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Determined baking times for various items.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Managed display cases to verify freshness and attractiveness of products.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Precisely arranged display cases throughout workday to highlight finished products.
- Trained new employees on bakery methods and procedures.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
- Decorated single serve pastries and cakes using colorful icings and piping techniques.
Lowe's Home Improvement
Head Cashier
02.2019 - 08.2021
Job overview
- Facilitated and logged store opening, closing, and shift changes.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Managed staffing levels to provide optimal support for cash register operations.
- Maintained and updated security protocols for front desk operations.
- Mentored new team members on sales software system operation.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Received and processed customer payments.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained stock to meet expected customer demand.
- Led cashiers and associates in providing thoughtful customer service.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Alleviated customer service needs with policy-appropriate solutions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
East Baton Rouge Parish Schools
Substitute Teacher
11.2018 - 05.2020
Job overview
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Developed creative instructional strategies to keep students engaged and motivated.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Counseled students with adjustment or academic problems.
- Enforced school and class rules to maintain order in classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Distributed textbooks, workbooks, papers and pencils to students.
- Followed lesson plans designed by absent teachers.
- Assigned, explained and graded homework.
- Implemented classroom management techniques to maintain positive learning environment.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Utilized variety of instructional strategies to meet individual student needs.
- Supervised lunchroom and recess activities.
- Operated computers or audio-visual aids to supplement presentations.
- Monitored student performance and provided feedback to inform instruction.
- Provided instruction for students in core subject areas.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Camelot CollegeBaton Rouge, LA
Computer Technology Certificate of Completion from Computer Technology
10.2006
Broadmoor Senior High SchoolBaton Rouge, LA
High School Diploma
05.2000
University Overview
- Extracurricular Activities: All Parish Honor Choir
- Extracurricular Activities: JROTC
Skills
- Critical Thinking
- Quality Control Analysis
- Visual Merchandising
- Equipment Preparation
- Portion Standards
- Design Methods
- Utensil Handling
- Baking Equipment
- Proper Storage Procedures
- Cake Sculpting
- Safe Work Practices
- Suggestive Selling
- Floral Design
- Icing Techniques
- Sanitizing Procedures
- Food Production
- Special Requests
- Color Mixing Skills
- Food Handling Standards
- Stock Rotation
- Hospitality and Accommodation
- Tool Preparation
- Product Inspection
- Machinery Upkeep
- Decorative Finishes
- Food Safety
- Production and Processing
- Customer Needs Assessments
- Custom Creations
- Quality Control
- Microsoft Office
- Food Garnishes
- Inventory Maintenance
- Knowledge of Raw Materials
- Batter and Filling Preparation
- Material Requirements Planning
- Decorate Products
- Food Processor Operation
- Health and Safety Compliance
- Expiration Monitoring
- Commercial Food Production
- Administration and Management
- Dough Preparation and Baking
- Quality Evaluation
- Product Wrapping and Packaging
- Hand Painting and Airbrushing
- Client Presentation Delivery
- Safe Slicer Operation
- Glaze, Icing and Topping Application
- Temperature Monitoring
- Damage Identification
Accomplishments
- Supervised team of 25 staff members.
Timeline
Head Cashier
Lowe's Home Improvement
02.2019 - 08.2021
Substitute Teacher
East Baton Rouge Parish Schools
11.2018 - 05.2020
Cake Decorator
Walmart
06.2013 - Current
Camelot College
Computer Technology Certificate of Completion from Computer Technology
Broadmoor Senior High School
High School Diploma
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