Alyxanndria Triplett
Weeki Wachee,FL
Summary
Adept Cake Decorator and Cashier at Publix Supermarkets INC, I excel in customer service and cake decoration, showcasing strong communication, organization and problem solving skills. My proactive approach led to enhanced customer satisfaction and efficient team training, underpinning a commitment to quality and creativity in every task.
Overview
14
14
years of professional experience
Work History
Cake Decorator
Publix Supermarkets INC
02.2015 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Precisely arranged display cases throughout workday to highlight finished products.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Kept and maintained detailed records of ingredients and items on hand to ensure proper inventory.
- Maintained a highly organized work space to ensure a clean and efficient work space.
- Adapted to changing systems and processes.
- Trained team members on changes to processes and systems?
Cashier
Publix Supermarkets INC
09.2010 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Frank W. Springstead High School
Spring Hill, FL06.2010
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Strong Communication Skills
- Photography and Presentation
- Quality Control Analysis
- Attention to Detail
- Reliable and Responsible
- Team Cooperation
- Critical Thinking
- Customer Service
- Supply Ordering
- Adaptive and creative
- Inventory Maintenance
- Team Training
- Time management skills
- Complex Problem-Solving7
- POS Systems
- Decision Making Aptitude
- Records Maintenance
- Cooperative Attitude
- Creative Thinking
- Training and mentoring
Timeline
Cake Decorator
Publix Supermarkets INC
02.2015 - Current
Cashier
Publix Supermarkets INC
09.2010 - 02.2015
High School Diploma -
Frank W. Springstead High School