Jazzmen Miller
Bridgeton,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Cake Decorator
Century Bakery
06.2022 - 02.2023
- Decorated cakes with precision using various techniques and tools.
- Maintained cleanliness and organization of workstations to promote efficiency.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Collaborated with team members to fulfill custom cake orders promptly.
- Handled cash exchanges with customers.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
Front End Supervisor
Forman Mills
03.2015 - 10.2020
- Supervised daily operations, optimizing staff productivity and workflow efficiency.
- Trained and mentored new team members on customer service standards and inventory management.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Conducted regular inventory audits to maintain stock accuracy and minimize shrinkage.
- Resolved customer inquiries and complaints.
- Conducted safe counts and cash pickups.
Education
High School Diploma -
Cumberland Regional High School
Bridgeton, NJ06-2013
Skills
- Cake decoration
- Strong communication skills
- Adaptive and creative
- Continuous learning and adaptation
- Attention to detail
- Customer service
- Critical thinking
- Reliable and responsible
- Team cooperation
Timeline
Cake Decorator
Century Bakery
06.2022 - 02.2023
Front End Supervisor
Forman Mills
03.2015 - 10.2020
High School Diploma -
Cumberland Regional High School