ELIAS SERRANO
Durham,NC
Summary
Highly experienced Supervisor known for exemplary team-building and coaching skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Ion Solar
12.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Achieved top performer status within the company due to consistent high sales numbers.
Supervisor
Starbucks
12.2021 - 02.2024
- Managed team of 3-8 averaging 50-60 half hours while also being able to drop drive-thru numbers from 60 seconds down to 30
- Maximizing team capabilities
- Confidently flexing
- Operational Excellence
- Training and Development
- Store Performance
- Communication and Collaboration.
Manager
Amazon Fresh
02.2021 - 02.2022
- Program Management
- Team Leadership
- Performance Optimization
- Resource Allocation
- Training and Development
- Customer Service
- Safety and Compliance
- Process Improvement
- Communication and Collaboration.
Walmart associate
Walmart
01.2019 - 01.2021
- Memorized over 100,000 store products to improve customer experience and resourcefulness
- Cash handling, personal shopping, stocking, carts, receiving, and inventory.
Education
Skills
- MS Office
- Management
- Customer service
- Technical skills
- Business Planning
- Detail Oriented
- Ability to Adapt
- Managing Operations and Efficiency
- Problem-solving skills
- Time Management
- Teamwork and Collaboration
Certification
Food Safety Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Ion Solar
12.2023 - Current
Supervisor
Starbucks
12.2021 - 02.2024
Manager
Amazon Fresh
02.2021 - 02.2022
Walmart associate
Walmart
01.2019 - 01.2021
Similar Profiles
Johnathan JarmonJohnathan Jarmon
Solar Electricain & Repair Speacialists at Ion SolarSolar Electricain & Repair Speacialists at Ion Solar
Tara KitamiTara Kitami
Sales Representative Team Leader at Ion SolarSales Representative Team Leader at Ion Solar
Angel VelezAngel Velez
Installer at Ion SolarInstaller at Ion Solar
Owen HagenOwen Hagen
Sales Representative at ION SolarSales Representative at ION Solar
Brenda SanchezBrenda Sanchez
Owner/ Esthetician at Willow & Sage AestheticsOwner/ Esthetician at Willow & Sage Aesthetics