Elias S. Torres

• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Delivered prompt service to prioritize customer needs.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Generated repeat business through exceptional customer service.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Communicated effectively with diverse populations, in order to accomplish necessary tasks

• Maintained and operated radiological and communications equipment both military and commercial equipment
• Provided a safe environment by monitoring radioactive exposure of fellow workers; keeping workers and the public safe
• Contributed to team success by training junior operators on satellite communication systems and best practices.
• Managed secure communications channels, ensuring confidentiality of sensitive information transmitted via satellite networks.
• Increased operator proficiency levels through development and implementation of comprehensive training programs tailored to individual skill sets.
• Maximized equipment performance through regular inspections, identifying potential issues before they escalated.
• Ensured optimal signal quality by aligning antennas and adjusting frequency settings.
• Assisted customers with setting up and configuring communications systems.
• Followed standards and procedures to maintain safe work environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.