Jeannette Castro
13255 Kismet Ave. Sylmar ,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Zone Administrative Assistant
DD’s Discounts
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for Zone Director.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Store Manager/ Signed of DMIT
DD's Discount Store
08.2017 - 04.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager/ Multi Store Manager
Payless ShoeSource Inc.
01.2012 - 05.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
No Degree - Genral Studies
College of The Canyons
Valencia, CANo Degree - General Studies
Los Angeles Mission College
Sylmar, CASkills
- Microsoft Internet Explorer
- Sales Tracking
- Supply Ordering
- Payroll Management
- Employee Training
- Google Drive
- Time Management
- Recruiting and Hiring
- Store Merchandising
- Bilingual (Fluent Spanish)
References
District Manager
Stanley Calderon
1 (323) 204-7728
District Manager
Diego Lopez
1 (818) 271-4448
Timeline
Zone Administrative Assistant
DD’s Discounts
06.2023 - Current
Store Manager/ Signed of DMIT
DD's Discount Store
08.2017 - 04.2023
Store Manager/ Multi Store Manager
Payless ShoeSource Inc.
01.2012 - 05.2016
No Degree - Genral Studies
College of The Canyons
No Degree - General Studies
Los Angeles Mission College
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