Elias Vigil
Santa Fe
Summary
Dedicated Transit Operator with expertise in daily operations, safety compliance, and customer service. Proficient in route management and navigation systems, ensuring timely and efficient transit. Capable of troubleshooting vehicle issues, enhancing operational reliability. Committed to cultivating positive passenger interactions through effective communication and service, elevating rider satisfaction.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Transit Operator
Atomic city transit
Los Alamos
07.2024 - 09.2025
- Operated a variety of mass transit vehicles for the primary purpose of transporting passengers in a safe, courteous, and timely manner; observes all traffic laws and county, state, and federal regulations, policies, and procedures in regard to transit operations.
- Relocated transit vehicles to designated service or maintenance locations to ensure operational readiness.
- Operated standard vehicle equipment and various other equipment, kneelers, fare boxes, electronic signs, rear lifts, radios, recording systems and GPS systems.
- Provided excellent customer service including verbal and written information to the public regarding routes, schedules, transfer points, and events.
- Communicated, assists, and interacts with individuals of various backgrounds and abilities in a professional and friendly manner.
- Conducted thorough vehicle inspections on a daily basis in order to ensure safe transportation practices and compliance with county, state and federal requirements.
- Reported malfunctions, concerns, and necessary repairs to Transit Operations Supervisor to maintain vehicle safety and compliance.
- Kept vehicles cleaned, fueled and ready for service at all times while on shift. During Maintenance and Project Assignments, conducted thorough washing, cleaning, and detailing of transit vehicles.
- Maintained professional communication with the Transit Customer Care Center.
- Informed dispatch of passenger pick-up and drop-off locations that require lift assisted transportation.
- Assisted individuals with physical or mental limitations for the purpose of providing access to public transportation and ensuring passenger safety; secured mobility devices, walkers, oxygen tanks, and other equipment to ensure safety and comfort.
- Compiled and submitted detailed reports, including manifest, incident, defect, and mileage reports, to enhance operational transparency and facilitate informed decision-making.
Parts Specialist
O'Reilly Auto Parts
Los Alamos
04.2019 - 06.2024
- Maintained and operated store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. Collected money on C.O.D. deliveries and picked up customer returns.
- Used a delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.
- Kept vehicles clean, maintained, and completed daily vehicle inspections prior to operating.
- Secured delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and collected money at all times.
- Picked up customer returns, i.e., new, warranty, cores, etc. and filled out driver return slip.
- Communicated customer issues and special requests to store management for timely resolution.
- Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately.
- Ensure fuel tank is filled and lock and secure vehicle at end of day's business.
- Occasionally assisted customers, served as a cashier, and/or helped with merchandising tasks, when business dictates. (i.e.: phones, sales and service)
- Ability to quickly match alphanumeric sequences.
- Strong interpersonal communication skills.
- Ability to adapt quickly and effectively to changing delivery situations.
- Led store team members in providing excellent customer service to retail and professional customers.
- Supervised the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
- Answered telephone calls in accordance with company policy.
- Processed all buy online/ship to store, hub and store transfers, and DC add orders promptly, contacting customers upon shipment arrivals.
- Handled special orders and outside purchases efficiently according to procedure, using the electronic purchase order ledger.
- Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
- Ensured all merchandise, including core charges and warranties, is invoiced before product leaves the store.
- Ensured that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
- Monitored team members' adherence to the posted work schedule and approved changes or deviations with management.
- Performed all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
Education
GED -
Pojoaque Valley High School
Santa Fe, NM 09.2012 - 07.2015
Skills
- Bus driving
- School bus driving
- Commercial driving
- Driving
- Passenger transport
- Safe driving practices
- Route navigation
- Pre-trip inspections
- Vehicle inspection
- Traffic compliance
- GPS applications
- Delivery coordination
- Scheduling transport
- Logistics management
- Transportation security
- Fuel efficiency
- Emergency preparedness
- Attention to detail
- Problem solving
- Customer service
- Collaborative teamwork
- Passenger assistance
- Route planning
- Mapping skills
- Vehicle maintenance
- Inventory management
- Vehicle inspection
- Mapping skills
- Traffic compliance
- Collaborative teamwork
Certification
- CDL B
- Driver's License
- Air Brake Endorsement
- Passenger Endorsement
Timeline
Transit Operator
Atomic city transit
07.2024 - 09.2025
Parts Specialist
O'Reilly Auto Parts
04.2019 - 06.2024
GED -
Pojoaque Valley High School
09.2012 - 07.2015