Trerahsa Johnson
Las Vegas,USA
Summary
Adapted quickly to new challenges while demonstrating strong problem-solving skills and a commitment to continuous learning in the transit industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Transit Coach Operator
Transdev Services
Las Vegas, NV
06.2023 - 08.2025
- Ensured compliance with all traffic laws, regulations, and company policies while driving the motor coach
- Provided excellent customer service by assisting passengers with boarding, luggage handling, and answering inquiries
- Operated a bus safely and efficiently, adhering to all traffic laws and regulations
- Transported passengers to their destinations on scheduled routes, ensuring timely arrival
- Assisted passengers with boarding and exiting the bus, ensuring their safety at all times
- Provided excellent customer service by addressing passenger inquiries and concerns in a professional manner
- Followed established procedures for reporting accidents or incidents that occurred during transit
- Performed pre-trip inspections of the bus to ensure it was in proper working condition before each shift
- Communicated effectively with dispatchers to receive instructions or updates regarding route changes or delays
- Adhered to company policies and procedures regarding passenger conduct and safety protocols
- Maintained accurate records of daily mileage, fuel consumption, and passenger counts for reporting purposes
Transit Coach Operator
Keolis Transit Services, LLC
Las Vegas, NV
11.2022 - 06.2023
- Operated bus with safety and efficiency while following all traffic laws and regulations. Transported passengers to destinations on scheduled routes with timely arrivals. Assisted passengers with boarding and exiting the bus while prioritizing safety. Managed cash transactions accurately when collecting fares from passengers. Provided customer service by addressing passenger inquiries and concerns professionally. Reported accidents or incidents during transit according to established procedures. Conducted pre-trip inspections of the bus to confirm proper working condition before each shift. Communicated with dispatchers to receive instructions or updates regarding route changes or delays. Followed company policies and procedures related to passenger conduct and safety protocols. Maintained records of daily mileage, fuel consumption, and passenger counts for reporting purposes.
Transit Coach Operator
MV Transportation
Las Vegas, NV
03.2020 - 06.2022
- Oversaw safe and efficient bus operations while strictly adhering to traffic laws and regulations. Coordinated timely transportation of passengers to their destinations along scheduled routes. Facilitated safe boarding and exiting for passengers, enhancing overall safety. Executed accurate cash transactions for fare collection from passengers. Delivered exceptional customer service by professionally addressing passenger inquiries and concerns. Implemented established procedures for reporting accidents or incidents during transit. Conducted thorough pre-trip inspections to ensure bus readiness before each shift. Liaised with dispatchers to receive critical updates on route changes or delays. Enforced company policies and procedures related to passenger conduct and safety protocols. Compiled accurate records of daily mileage, fuel consumption, and passenger counts for operational reporting.
Warehouse Associate
Amazon.com
Henderson, NV
09.2020 - 05.2021
- Achieved high accuracy in order processing and packaging, contributing to customer satisfaction. Enhanced inventory management through effective stock organization and maintenance. Identified and addressed product defects, ensuring quality control. Improved shipment examination processes, leading to reduced errors. Maximized warehouse space utilization, facilitating smoother operations. Accelerated the receipt and placement of inventory items, optimizing overall efficiency.
Customer Service Representative/Call Center
LOGISTICARE SOLOUTIONS
Las Vegas, NV
05.2019 - 05.2020
- Handled inbound calls promptly and courteously. Assisted callers in identifying problems and offered appropriate solutions. Addressed customer needs with personalized service. Provided detailed information about company products and services to stimulate interest. Promoted additional products and services effectively. Conducted research to gather necessary information using available resources. Processed order forms and applications accurately. Directed calls to relevant team members as required. Documented key points from customer interactions.
Cage Cashier Supervisor
EASTSIDE CANNERY
Las Vegas, NV
09.2018 - 02.2019
- Processed check cashing transactions using new wave technology. Assisted guests in redeeming winnings from chips, jackpots, and slot tickets. Registered guests for player cards while explaining promotions and distributing promotional prizes. Provided markers to established guests and collected markers as needed. Facilitated credit advances for guests. Sold credits to the main bank and balanced the cash drawer before the end of each shift. Supported the management and development of cage cashiers and main bankers. Developed a new management schedule to maintain adequate coverage. Created morale-boosting training programs for employees. Revamped the training and development process for new hires. Oversaw all cage employees, including cashiers, main bankers, and guest service representatives. Monitored all monetary transactions. Managed paperwork for summarizing daily transactions and balancing books and cash drawers.
Cashier
Sam's Club
Las Vegas, NV
01.2018 - 09.2018
- Oversaw customer interactions to facilitate seamless and accurate checkout experiences. Managed acceptance of diverse payment forms, including cash, debit/credit cards, checks, and member rewards. Guided new members through the enrollment process for upgraded memberships and store credit options. Addressed customer inquiries about product availability and inventory status.
Customer Service Associate
G2 SECURE STAFF, LLC
Los Angeles, CA
04.2016 - 01.2017
- Oversaw TSA checkpoint operations to guarantee passenger adherence to carry-on regulations, liquid policies, and identification verification. Guided passengers to designated lines for expedited screening and general processing. Facilitated assistance for disabled and elderly travelers, ensuring seamless transitions to connecting flights and vehicles. Coordinated passenger flow through security checkpoints, confirming compliance with carry-on size requirements. Managed luggage retrieval processes for passengers. Addressed inquiries about connecting flights and departure times. Monitored and reported any unattended baggage or suspicious behavior to uphold safety standards.
Cashier Team Lead
Sears
Pasadena, CA
06.2005 - 10.2007
- Led pricing updates by analyzing price sheets and promotional bulletins.
- Optimized purchase discounts through strategic coupon redemption.
- Oversaw financial transactions, including cash, check, and card payments; ensured accurate change for cash customers.
- Validated credit approvals by reviewing and documenting driver's license information; managed credit card authorization systems.
- Ensured cash drawer accuracy by conducting start and end-of-shift counts.
- Provided expert pricing information to customers.
- Enhanced checkout efficiency by implementing policies and procedures; identified and reported operational improvements.
- Promoted a safe and clean work environment by enforcing compliance with procedures and regulations.
- Drove team success by delivering on related objectives as required.
Education
High School Diploma -
Remington college
Maple Heights, OH06.2007
Skills
- Cash handling (2 years)
- Phone etiquette (2 years)
- Microsoft Word (10 years)
- Automotive diagnostics
- Attention to detail
- Load securing safety procedures
- Driving experience in construction zones
- Upselling
- Communication skills (10 years)
- Active listening
- The ability to count money accurately and quickly (10 years)
- Defensive driving
- Customer service
- Microsoft Excel (10 years)
- Hospitality
- 10 key calculator (5 years)
- Driving experience on interstate highways
- Automotive fluid level checks
- Windows
- Vehicle inspections
- Time management
- Typing 30 wpm (10 years)
- Driver fatigue management
- Driving experience in industrial areas
- English
- Organizational skills
- Driving experience in city centers
- Math
- Negotiation
- Report writing (10 years)
- Wine knowledge (Less than 1 year)
- Computer skills (10 years)
- Driving experience in rural areas
- Problem management (10 years)
- Microsoft Outlook (10 years)
- Microsoft Powerpoint
- Bus driving
- Van driver
Certification
- CDL C
- CDL B
- CNA
- Driver's License
- Air Brake Endorsement
- Passenger Endorsement
- CDL
Timeline
Transit Coach Operator
Transdev Services
06.2023 - 08.2025
Transit Coach Operator
Keolis Transit Services, LLC
11.2022 - 06.2023
Warehouse Associate
Amazon.com
09.2020 - 05.2021
Transit Coach Operator
MV Transportation
03.2020 - 06.2022
Customer Service Representative/Call Center
LOGISTICARE SOLOUTIONS
05.2019 - 05.2020
Cage Cashier Supervisor
EASTSIDE CANNERY
09.2018 - 02.2019
Cashier
Sam's Club
01.2018 - 09.2018
Customer Service Associate
G2 SECURE STAFF, LLC
04.2016 - 01.2017
Cashier Team Lead
Sears
06.2005 - 10.2007
High School Diploma -
Remington college