Elias Yoder
Rancho Cucamonga,CA
Summary
At Brea Improv, excelled as a Food and Beverage Server by enhancing guest satisfaction through expert menu recommendations and efficient food safety practices. Demonstrated exceptional guest service, upselling with finesse, and maintaining high standards of cleanliness, contributing to a significant improvement in customer loyalty and team morale. Skilled in food handling and fostering positive guest relations.
Overview
7
7
years of professional experience
Work History
Food and Beverage Server
Brea Improv
04.2017 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Memorized dynamic menu options to accurately relay offerings to guests.
Education
Diploma -
Silverado High School
Victorville, CA05.2018
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Guest Relations
- Upselling
- Food Running
- Order Accuracy
- Tableside Etiquette
- Safe Food Handling
- Menu Recommendations
- Allergy awareness
Timeline
Food and Beverage Server
Brea Improv
04.2017 - Current
Diploma -
Silverado High School