Elica Jumonji
Hallmark Aviation Services
Houston
1
Language
1
Certification
8
years of professional experience
Aviation professional with experience in flight operations, dispatch support, and customer service. Skilled in flight data analysis, documentation control, and teamwork across airline, ground, and airport teams. Known for attention to detail, team leadership, and fast operational decision making.
Work History
Flight Operations Coordinator
7 Years- Monitored flight schedules, updating on delays, gate changes, and irregular operations.
- Prepared and verified load-related documentation, including manifests, baggage counts, and special service requests.
- Communicated continuously with airline staff, ground teams, and airport authorities to resolve operational issues.
- Tracked operational updates in airline systems, maintaining accurate records for flight status and service delivery.
- Coordinated crew assignments to align operational coverage and service requirements.
Assistant Flight Dispatcher
7 Months- Monitored weather reports, NOTAMs, and route conditions, facilitating informed and safe dispatch decisions.
- Coordinated flight schedules, gate changes, and crew notifications to maintain smooth daily operations.
- Communicated with pilots, ground teams, and operations staff to resolve delays and disruptions quickly.
- Prepared flight release documentation, ensuring compliance with regulatory and company requirements.
Customer Service Representative
1 Year 5 Months- Resolved member inquiries and complaints, delivering accurate information on memberships, billing, and club services.
- Processed membership changes, cancellations, and account updates while maintaining detailed, accurate records.
- Guided members through club policies, amenities, and service options to improve satisfaction and retention.
- De-escalated difficult situations by listening actively and delivering clear, solution-focused support.
Education
Associate of Arts - Teaching
- 3.98 GPA
High School Diploma
- 3.89 GPA
- Ranked in Top 13% of class
Skills
Operations management
Decision making
Microsoft Office
Attention to detail
Organizational skills
Teamwork and collaboration
Certification
Commerical Pilot: ASL, AMEL, Instrument, Complex, High Performance
Languages
Japanese
Native or Bilingual
Timeline
Flight Operations Coordinator
Hallmark Aviation Services
10.2019 - CurrentRead More
Assistant Flight Dispatcher
Aviation Port Services
02.2019 - 09.2019Read More
Customer Service Representative
24 Hour Fitness
11.2018 - 04.2020Read More
Eastern Gateway Community College
Associate of Arts from Teaching
Read More
Mayde Creek High School
High School Diploma
Read More