Elica Semnani
Gaithersburg,MD
Summary
Friendly and dedicated customer service professional with over three years of experience creating welcoming environments, solving problems, and building meaningful relationships. Background in hospitality, fitness, and administrative roles, with proven ability to foster positive member experiences and ensure satisfaction. Passionate about promoting healthier lifestyles and connecting individuals to resources that enhance their well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paralegal
Department of Justice Criminal Division
07.2022 - 09.2024
- Supported legal professionals in case preparation, client interaction, and documentation
- Managed high-pressure environments with professionalism and attention to detail
- Assisted in trials, enhancing organizational and problem-solving skills under tight deadlines
Dance Instructor
ICEC
08.2018 - 03.2023
- Taught group dance classes, fostering an inclusive and engaging environment for students of all skill levels
- Supported participants in achieving their fitness goals through motivation and personalized attention
- Organized schedules and managed communications with students and parents
Office Assistant
University of Maryland Counseling Center
08.2021 - 05.2022
- Provided front-desk support for a high-traffic counseling office, handling inquiries and scheduling appointments
- Served as a compassionate point of contact for students, offering guidance during challenging situations
- Maintained confidential records and performed administrative tasks with efficiency and care
Front Desk Receptionist, Staff
Ritchie Coliseum
05.2021 - 05.2022
- Welcomed members and guests, providing information on classes, training sessions, and membership options
- Assisted with account maintenance, including membership changes and payment processing
- Promoted gym programs and events to increase member engagement and retention
Barista and Customer Service Representative
Coffee Republic
02.2019 - 08.2020
- Delivered exceptional customer service in a fast-paced environment, ensuring all guests felt welcomed and valued
- Built strong relationships with regular customers through personalized recommendations and attentive care
- Maintained a clean and organized workspace, contributing to a pleasant and professional atmosphere
Education
Bachelor's Degree - Government And Politics
University of Maryland
College Park, MD05-2022
Skills
- Exceptional interpersonal and communication skills
- Expertise in conflict resolution and problem-solving
- Strong organizational and multitasking abilities
- Knowledge of fitness and wellness programs
- Proficiency in account management and payment processing
- Relational database and membership software experience
- Hospitality mindset with a customer-focused approach
- Legal research
- Client communication
Certification
- [Relevant Certifications, such as CPR/AED or First Aid]
- Training in relational database systems, e.g., Relativity (if applicable)
Hobbies and Interests
- Passionate about fitness and wellness, including hiking, biking, yoga, and dance
- Committed to fostering inclusive and supportive communities
- Avid reader with interests in personal development and wellness literature
Languages
Persian
Native or Bilingual
Timeline
Paralegal
Department of Justice Criminal Division
07.2022 - 09.2024
Office Assistant
University of Maryland Counseling Center
08.2021 - 05.2022
Front Desk Receptionist, Staff
Ritchie Coliseum
05.2021 - 05.2022
Barista and Customer Service Representative
Coffee Republic
02.2019 - 08.2020
Dance Instructor
ICEC
08.2018 - 03.2023
- [Relevant Certifications, such as CPR/AED or First Aid]
- Training in relational database systems, e.g., Relativity (if applicable)
Bachelor's Degree - Government And Politics
University of Maryland
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