Elicia Brown
ELKHART,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Drive Away Driver
Independently Employed
08.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained a professional and friendly demeanor during deliveries to uphold the company's reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- I drove safely in various weather and road conditions to avoid accidents.
Certified Notary Signing Agent
Independently Employed
01.2020 - 08.2022
- Checked documents for accuracy and correct signing before notarizing.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Examined documents for accuracy, completion, and compliance before notarizing.
- administered an oath to document signers to obtain affirmation of truth.
- Set up and managed appointments for client notary services.
- Certified and attested power of attorney documents, acknowledgments, and deeds.
- Attended public notary seminars to stay informed of updates to relevant laws and regulations.
Behavior Consultant
Ferraro Behavior Services
12.2018 - 12.2019
- Assessed patient behavior, moods, and other responses to determine the correct diagnosis and devise treatment plans.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by the team leader.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Master of Arts - Counseling And Human Services
Indiana University South Bend
South Bend, IN05.2018
Skills
- Customer Service
- Needs Analysis
- Lead Generation
- Time Management
- Database Management
- Optimizing Routes
- Verbal and Written Communication
- Work Ethic
- Assessing Conditions for Financial Planning
- Schedule Management
- Communications Strategies
- Microsoft Word
Certification
- CNP - Certified Notary Public
- NNA - National Notary Association Training: January 2020
- LSS - Loan Signing System Training: December 2019
Timeline
Drive Away Driver
Independently Employed
08.2022 - Current
Certified Notary Signing Agent
Independently Employed
01.2020 - 08.2022
Behavior Consultant
Ferraro Behavior Services
12.2018 - 12.2019
Master of Arts - Counseling And Human Services
Indiana University South Bend
Similar Profiles
Kristen JohnKristen John
Mental Health Trainer at Independently EmployedMental Health Trainer at Independently Employed
Steve Sacasari MartinezSteve Sacasari Martinez
Guitarist at Independently EmployedGuitarist at Independently Employed
FRIDA CARVAJALFRIDA CARVAJAL
English and Spanish Language Tutor at Independently EmployedEnglish and Spanish Language Tutor at Independently Employed
Edwin TobyEdwin Toby
Medical Courier at Independently EmployedMedical Courier at Independently Employed
Payton GartnerPayton Gartner
Builder at United States Navy, USNBuilder at United States Navy, USN