Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Jedidiah Israel

Houston,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeWork From Home AgentGeneral LaborerWarehouse WorkerComputer Data Entry Operator

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Houston, TX, USMissouri City, TXSugar Land, TXStafford, TX
Open to relocation: No

Salary Range

$20/hr - $1000/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home option4-day work week

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Drive Away Driver

ACERTUS
03.2021 - Current
  • Operated vehicles safely, adhering to all traffic regulations and company policies.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with operational standards.
  • Delivered vehicles efficiently to designated locations while maintaining high service quality.
  • Communicated effectively with dispatch to coordinate pickup and delivery schedules.
  • Maintained accurate logs of mileage, fuel usage, and maintenance records for each trip.
  • Implemented best practices for vehicle care, contributing to overall fleet efficiency and longevity.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Delivery Driver

FedEx
01.2019 - 03.2021
  • Operated delivery vehicle, ensuring timely and safe transport of packages to designated locations.
  • Navigated routes efficiently using GPS technology to optimize delivery schedules.
  • Conducted routine vehicle inspections and maintenance checks to ensure operational safety.
  • Interacted with customers professionally, addressing inquiries and resolving issues effectively.
  • Managed package documentation, verifying accuracy and completeness for each delivery.
  • Adapted quickly to changing schedules and high-volume demands during peak seasons.
  • Maintained compliance with all safety regulations and company policies during deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Line Tech Supervisor

Wilson Air Center
03.2016 - 01.2019
  • Operated ground support equipment to ensure timely aircraft servicing.
  • Conducted routine inspections to maintain safety and compliance standards.
  • Monitored fuel levels and performed refueling operations for aircraft readiness.
  • Trained new technicians on safety protocols and equipment handling procedures.
  • Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
  • Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
  • Inspected all products for quality and optimum performance.
  • Bolstered team productivity levels by consistently meeting deadlines while balancing multiple tasks simultaneously.
  • Assisted in training new technicians, sharing knowledge and best practices to promote skill development within the team.
  • Showcased versatility by swiftly adapting to changes in technology or equipment specifications as required.
  • Delivered exceptional customer service when responding to internal requests for assistance or troubleshooting support.
  • Enhanced team efficiency by leading training sessions on new technology and safety protocols.

City Mail Carrier

USPS
06.2013 - 03.2016
  • Delivered mail and packages efficiently to designated routes using postal service protocols.
  • Sorted and organized incoming mail for timely distribution within assigned areas.
  • Operated delivery vehicles while adhering to safety regulations and traffic laws.
  • Assisted customers with inquiries, ensuring high levels of satisfaction and service quality.
  • Collaborated with team members to coordinate workflow during peak delivery periods.
  • Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
  • Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
  • Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
  • Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
  • Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.

Warehouse Picker

Walmart
06.2012 - 07.2013
  • Operated order-picking equipment to efficiently retrieve merchandise from designated locations.
  • Selected and packed items according to customer orders, ensuring accuracy and quality.
  • Maintained clean and organized work areas to uphold safety standards.
  • Collaborated with team members to streamline picking processes and improve workflow efficiency.
  • Adhered to safety protocols while navigating warehouse operations to minimize risks.
  • Utilized handheld scanners for tracking inventory movement and updating records accurately.
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
  • Expedited customer orders, working closely with shipping department to ensure timely delivery.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Inspected and verified orders before shipping them to customers for accurate deliveries.
  • Streamlined order processing with the effective use of barcode scanners and warehouse management software.
  • Pulled orders quickly to maintain demanding productivity goals.

Post Commander

Electro Rent
06.2012 - 06.2013
  • Directed daily operations, ensuring compliance with safety protocols and operational standards.
  • Mentored team members on efficient workflow strategies and equipment usage.
  • Analyzed inventory management processes, implementing improvements to enhance accuracy.
  • Streamlined communication between departments to enhance operational efficiency.
  • Maintained a safe environment for staff and visitors through diligent access control measures and visitor screenings.
  • Optimized resource utilization by effectively delegating tasks based on individual strengths, improving overall efficiency.
  • Conducted foot patrols, checked access points and reviewed feeds to maintain current knowledge of facility and grounds operations.
  • Reduced incident response time by closely monitoring surveillance systems and dispatching officers promptly when needed.
  • Improved overall security by implementing effective patrol strategies and coordinating team efforts.
  • Implemented and managed site security plans based on established policies.
  • Prevented potential crises by conducting comprehensive risk assessments and implementing proactive safety measures accordingly.
  • Investigated complaints thoroughly, taking corrective actions when required to maintain high standards of professionalism among officers.

Customer Service Representative

Pepsi
10.2010 - 06.2012
  • Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
  • Handled high-volume calls, ensuring timely responses to customer requests and concerns.
  • Processed orders and returns through internal systems, maintaining accuracy throughout transactions.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Documented customer interactions in CRM software, streamlining follow-up procedures for future reference.
  • Identified recurring issues in customer feedback, suggesting process improvements to management for resolution.
  • Maintained knowledge of product offerings, enabling effective cross-selling opportunities during customer interactions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Aviation Boatswain's Mate

US Navy
09.2005 - 10.2010
  • Directed aircraft’s to proper lanes to be refueled.
  • Made sure aircraft’s was secured with chocks and chains, and refueled efficiently and in a timely manner.
  • Operated and maintained aircraft handling equipment to ensure safe launch and recovery operations.
  • Coordinated with flight deck personnel to facilitate efficient aircraft movement during missions.
  • Conducted inspections of safety gear, ensuring compliance with operational standards and protocols.
  • Trained junior personnel on best practices for aircraft handling and emergency procedures.
  • Collaborated with cross-functional teams to resolve issues impacting operational efficiency and effectiveness.
  • Contributed to mission success by providing vital support for launching and recovering aircraft at sea.
  • Maintained high standards of professionalism while operating under challenging conditions during various military deployments and exercises.
  • Contributed to the overall success of various missions by consistently exhibiting dedication, professionalism, and expertise as an Aviation Boatswain''s Mate.
  • Demonstrated adaptability by quickly learning new systems and technology as required for ongoing operational improvements in the aviation field.

Education

High School Diploma -

M.B Smiley
Houston, TX
05.2002

Skills

  • Time management
  • Problem-solving
  • Punctual and reliable
  • Loading and unloading
  • Driving in adverse conditions
  • DOT compliance
  • Order picking and processing
  • Customer rapport
  • Conflict resolution
  • Verbal and written communication
  • Computer savvy
  • Fast learner
  • Type over 50 words per minute
  • Excellent customer service
  • Highly adaptable

Timeline

Drive Away Driver

ACERTUS
03.2021 - Current

Delivery Driver

FedEx
01.2019 - 03.2021

Line Tech Supervisor

Wilson Air Center
03.2016 - 01.2019

City Mail Carrier

USPS
06.2013 - 03.2016

Warehouse Picker

Walmart
06.2012 - 07.2013

Post Commander

Electro Rent
06.2012 - 06.2013

Customer Service Representative

Pepsi
10.2010 - 06.2012

Aviation Boatswain's Mate

US Navy
09.2005 - 10.2010

High School Diploma -

M.B Smiley

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