Elicia Creamer
Shingle Springs,USA
Summary
Results-oriented Assistant Manager skilled in team leadership, project management, and operational efficiency. Expertise in leading diverse teams, managing multiple tasks, and enhancing customer service. Proven results in boosting productivity and customer satisfaction through effective problem-solving and decision-making strategies.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant manager
Pacific Dental Services
El Dorado Hills, USA
04.2022 - 10.2024
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Supervised and trained team of employees, providing guidance to enhance productivity
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Managed and resolved conflicts between team members, promoting a positive work environment. between team members in an effective manner.
- Supported team training initiatives for new dental technology and procedures.
- Collaborated with manager to develop strategies that achieved sales targets and improved customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Maintained compliance with health regulations and safety standards in the clinic.
Medical Assistant
CovidDx
07.2020 - 04.2022
- I worked as a travel covid tester/medical assistant for 2 years. The job consists of customer service, patient care, supply carrier, and computer work.
- Ordered and distributed medical supplies to professionals, ensuring timely availability.
- Facilitated teamwork with co-workers to improve time management practices.
Quality Assurance Assistant
Brandon Slockbower
Rescue, USA
07.2020 - 04.2022
- Verified proper labeling and packaging of specimens to ensure accurate preparation for lab shipment.
- Confirmed patient identity and appointment times, while labeling specimens using organizational computer systems.
- Conducted patient interviews, asking required health and screening related questions according to protocol and recording responses.
- Properly disinfected work areas and equipment to prevent contamination, adhering closely to established protocols.
- Assisted patients in feeling comfortable during sample collection procedures., safe, and respected when collecting biological samples.
Family Nanny
Ashley and Josh Elder
El Dorado Hills, USA
01.2017 - 01.2022
- Cooked healthy and nutritious meals for families and after school snacks for children.
- Executed bedtime routine and read age-appropriate stories to foster relaxation and promote literacy.
- Collaborated with parents to enhance social development through tailored activities and guidance.
- Organized and managed time to keep children on set schedules.
- Conducted daily light and deep cleaning tasks to maintain a tidy and organized environment.
- Engaged children by leading hands-on activities based on observations of interests and skills.
- Entertained children with games and physical activities.
- Assisted children with homework and school projects to foster learning and enrichment.
- Administered CPR, first aid, and other interventions to address medical emergencies and assessed need for advanced treatment.
- Created safe environment for children by removing hazards and enforcing appropriate boundaries.
- Supported teaching and reinforcement of manners to develop social skills.
- Engaged children by leading hands-on activities aligned with their interests and developmental skills to encourage creativity and learning.
- Performed daily cooking, cleaning, and various household tasks to assist parents with managing home responsibilities.
- Exercised safe driving skills during travel to and from school, activities, and appointments.
- Immersed in projects and crafts and scheduled outings and events to encourage developmentally appropriate activities.
Food Clerk
Safeway Johnny Rivera
Pollock Pines, USA
01.2018 - 07.2020
- Restocked shelves and faced products to keep grocery sales areas attractive and ready for customers.
- Assisted customers in locating suitable replacements for out-of-stock items, enhancing their shopping experience.
- Assisted cashiers by opening new lanes during high-volume times.
- Followed front-end tendering procedures to drive accuracy and promptness in customer checkout.
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items.
- Maintained knowledge of policy changes and promotions to better serve customers with current information.
- Engaged customers through friendly interactions to enhance their shopping experience., built connections, and maintained positive attitude.
- Collaborated with team members and cross-trained employees in different positions and departments.
- Kept employee and customer areas clean, neat, and ready for challenges and used slow periods to tackle routine housekeeping needs.
Food Clerk/Cashier
Safeway
Pollock Pines, USA
01.2018 - 07.2020
- Provided customer service across various roles at Safeway.
Nanny/Caregiver
- Provided childcare and support for multiple families over 10 years, ensuring a nurturing and safe environment. Managed multiple tasks while caring for children.
- Supervised daily activities and routines for children in a safe environment.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Organized educational games and activities to stimulate learning and development.
Education
High School Diploma -
Horizon Charter School
Lincoln, CASkills
- Patient Care
- Customer service
- Quality assurance
- Cash handling
- Medical Records
- Schedule management
- Routine management
- Organizational skills
- Staff supervision
- Inventory management
- Computer skills
- Cash register
- Communication skills
- Relationship building
Certification
First Aid Certification
Timeline
Assistant manager
Pacific Dental Services
04.2022 - 10.2024
Medical Assistant
CovidDx
07.2020 - 04.2022
Quality Assurance Assistant
Brandon Slockbower
07.2020 - 04.2022
Food Clerk
Safeway Johnny Rivera
01.2018 - 07.2020
Food Clerk/Cashier
Safeway
01.2018 - 07.2020
Family Nanny
Ashley and Josh Elder
01.2017 - 01.2022
Nanny/Caregiver
High School Diploma -
Horizon Charter School