Elicia Dunston
Buford,GA
Summary
I started working in customer service in 2006 a year after graduating high school. I started waiting tables to help get through college and worked my way through different jobs relating to customer service and sales.
Overview
11
11
years of professional experience
Work History
Meter Reader Technician
Bermex
09.2022 - Current
- Adhered to all company safety standards and protocols, mitigating potential risks during daily field operations.
- Detected potential tampering or damage to meters, promptly reporting issues to appropriate authorities for investigation and resolution.
- Maintained a high level of physical fitness required for daily walking routes covering several miles under varying weather conditions.
- Assisted customers in understanding their utility bills by providing clear explanations of consumed units based on accurate meter readings.
Technical Support Representative
Tmobile
03.2019 - 07.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Experience Coordinator
Marshalls
05.2013 - 01.2019
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
Education
Patient Care Tech/CNA - Nursing Administration
Gwinnett Technical College
Lawrenceville, GA05.2015
Skills
- Work independently
- Handheld Device Operation
- Punctuality
- Defensive Driving
Timeline
Meter Reader Technician
Bermex
09.2022 - Current
Technical Support Representative
Tmobile
03.2019 - 07.2022
Customer Experience Coordinator
Marshalls
05.2013 - 01.2019
Patient Care Tech/CNA - Nursing Administration
Gwinnett Technical College
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