Elicia Harmon
Steelville,MO
Summary
Multitalented professional with several years in call center supervision and project support. Skilled at data entry, Excel, and paying attention to detail. Robust history offering office management, support staff management, training, supervision, quality control, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Project Support Coordinator
Communications for Research Inc.
Steelville, MO
04.2016 - 05.2021
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Reviewed existing information for accuracy and made necessary corrections.
- Created spreadsheets to track data entries.
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
- Assigned tasks to agents based on their skillset and availability.
- Ensured that agents complied with applicable laws regarding privacy protection.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Conducted in-depth interviews with target customers to understand their needs and preferences.
- Maintained a database of respondents and contact information for future reference.
- Conducted telephone interviews with customers to gather feedback on products and services.
- Verified accuracy and completeness of data entry into system.
- Performed data entry into multiple databases accurately and timely.
- Assisted in creating templates for efficient data entry workflows.
- Organized focus groups to discuss product features, pricing, and other aspects of the brand.
- Developed questionnaires for use in surveys or interviews to collect data related to customer satisfaction levels.
- Utilized software programs such as SPSS or Excel to analyze survey responses and other types of collected data.
Education
GED -
Adult Learning Center
Steelville, MO08-2001
Skills
- Time Management
- Document Management
- Data Entry
- Data Collection
- Project Support
- Quality Assurance
- Call center
- Training Coordination
Timeline
Project Support Coordinator
Communications for Research Inc.
04.2016 - 05.2021
GED -
Adult Learning Center
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