Erika Simmons
Summary
Ambitious professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Experienced in the legal field and looking forward to enrolling in law school in the near future while making immediate contributions to the workforce.
Overview
7
7
years of professional experience
8
8
Languages
4
4
Certifications
Work History
Project Support Coordinator
Lowes Home Centers
Remote
03.2024 - Current
- Managing and resolving work order issues (post project completion), including assessment of related costs and the potential of service provider and/or vendor chargebacks.
- Utilizing CRM (Salesforce), HCM (Workday), Microsoft Teams, etc.
- Ensuring all required compliance documents related to permits and Lead Safe Practices are uploaded.
- Delivering consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
- Collaborating with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Analytical Linguist
MVM / The Kace Company
07.2020 - 03.2024
- Safeguarding, translating, and reporting highly confidential, Title III information to Federal Agents to aide in investigations
- Creating databases of key players and their roles to assist in the assignments at hand, whether locally or on TDY, while also writing reports for the Special Agent in charge of the case.
- Utilizing SaaS, such as 4Sight and PenLink to analyze and store live and historical data.
- Holding a Public Trust Security Clearance valid until 2030.
Head Bartender
Benihana National Corporation
01.2018 - 06.2019
- Conducted bar inventory on regular basis to complete daily requisition sheets
- Suggested additional items to customers to increase bar sales
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Paralegal and Translator / Interpreter
Law Office of Micaela, Alvarez
11.2016 - 02.2020
- Drafted and proofed legal correspondence to verify details and reduce errors
- Directed law office operations to maintain seamless attorney schedules
- Maintained legal calendar, scheduling appointments and interviews and providing reminders of court appearances
- Met with clients to conduct interviews and gain case information
- Supported attorneys in client meetings with administrative assistance and documentation
- Translated legal documents from their original languages into English.
Bartender
Aloft Hotel
01.2018 - 01.2019
- Efficiently managed the register and quadrupled the profits of the bar on Sundays and Mondays.
- Utilizing 4Sight and PenLink to analyze live and historical data.
- • Holding a Public Trust Security Clearance valid until 2030.
- Interacted with guests effectively, increasing the number of new customers and regulars
- Stocked spirits based on projections from daily functions sheet.
Education
Bachelor’s Degree - Business Management
Rutgers, The State University of New Jersey
09.2022
Bachelor’s Degree - International Business
San Ignacio College
Lima, PeruSpecialization - Intellectual Property Law
University of Pennsylvania
Philadelphia, PA 07.2023 - 12.2023
Skills
- Project management
- Marketing Analytics
- Supply and Inventory Management
- Microsoft Office
- Marketing and Sales
- Complex Problem Solving
- Customer Service
- Billing and Payment Processing
- Clear and effective communication
- Leadership skills
- Effective Time Management
- Good organizational skills
- MS Office and Teams Proficiency, Google Suite
- Zoom
Languages
Spanish
Native or Bilingual
Italian
Native or Bilingual
French
Full Professional
Portuguese
Full Professional
Russian
Limited Working
German
Limited Working
Japanese
Limited Working
Certification
- Introduction to Negotiation: A strategic playbook for becoming a principled and persuasive negotiator, Yale University
- Foundations of Project Management, Google
- Marketing Analytics Foundation, Meta
- A Law Student’s Toolkit, Yale University
Accomplishments
- Excellence Scholarship, London, United Kingdom
Full scholarship awarded by the Peruvian-British Cultural Association to study in London. - Expo France US Ambassador, Paris, France
One of the two people from the United States selected to represent the country in the 2025 ExpoFrance. - Wakazo Project US Ambassador, Osaka, Japan
Selected as the sole ambassador of the United States for the 2025 Exhibition in Osaka, also called Wakazo Project.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller
Timeline
Project Support Coordinator
Lowes Home Centers
03.2024 - Current
Specialization - Intellectual Property Law
University of Pennsylvania
07.2023 - 12.2023
Analytical Linguist
MVM / The Kace Company
07.2020 - 03.2024
Head Bartender
Benihana National Corporation
01.2018 - 06.2019
Bartender
Aloft Hotel
01.2018 - 01.2019
Paralegal and Translator / Interpreter
Law Office of Micaela, Alvarez
11.2016 - 02.2020
Bachelor’s Degree - Business Management
Rutgers, The State University of New Jersey
Bachelor’s Degree - International Business
San Ignacio College
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