Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Elicia Middlebrook MBA

Pearland,TX

Summary

HR Manager with extensive experience in data analysis and cross-functional collaboration at Hope Home Health Care. Successfully led initiatives that enhanced employee retention and streamlined onboarding processes. Proficient in Salesforce CRM, driving strategic HR plans that align with organizational objectives. Recognized for building strong relationships to support business needs and improve overall employee engagement.

Overview

30
30
years of professional experience
1
1
Certification

Work History

HR Manager

Hope Home Health Care
08.1997 - 03.2025
  • Directed full-cycle recruitment, onboarding, and credentialing processes for clinical and administrative staff, utilizing Salesforce CRM for tracking candidates and reporting pipeline progress.
  • Led cross-functional teams in HR, clinical operations, and finance to successfully manage healthcare staffing projects, achieving 30% improvement in time-to-fill and employee retention rates.
  • Developed and executed strategic HR plans aligned with organizational goals, supporting workforce expansion during facility growth and EHR implementation projects.
  • Analyzed employee engagement, turnover, and staffing data, producing actionable insights through advanced Excel reporting and dashboard presentations for leadership.
  • Provided high-level client and stakeholder engagement by partnering with department heads, medical directors, and external vendors to meet staffing and compliance needs.
  • Coordinated and led collaborative initiatives across HR, compliance, and operations departments to improve onboarding workflows, reducing new hire processing time by 27%.
  • Managed multiple concurrent HR projects, including benefits redesign, diversity initiatives, and wellness program launches, all delivered on time and within scope.
  • Conducted training sessions on HIPAA compliance, harassment prevention, and cultural competence, improving workforce knowledge and risk mitigation efforts.
  • Oversaw employee relations case management, policy interpretation, and conflict resolution, maintaining strict confidentiality and supporting positive workplace culture.
  • Produced monthly HR operations reports and strategic recommendations using Salesforce and Excel analytics to aid executive decision-making.
  • Maintained HRIS systems with accuracy, ensuring seamless data entry, reporting, and integration across payroll and benefits platforms.
  • Spearheaded initiatives to optimize time management practices within the HR department, improving service request response times and internal client satisfaction by 40%.
  • Acted as a strategic advisor to leadership teams on workforce planning, compensation strategies, organizational structure, and talent pipeline development.

Alderwoman

City of St. Louis
12.2017 - 05.2023
  • Skills to increase local engagement and revitalize underdeveloped neighborhoods.
  • Played a key role in passing legislation, applying claims analysis, professional communication, and attention to detail to enhance public safety and reduce crime rates in the area.
  • Facilitated town hall meetings, demonstrating customer service, conflict resolution, and adaptability to gather resident feedback and strengthen community relations, fostering transparency and trust.
  • Collaborated with various stakeholders to secure funding for parks and recreation programs, using research skills, data analysis, and negotiation to benefit families and youth in the community.
  • Implemented environmental policies, leveraging compliance, investigative skills, and problem-solving to promote sustainability and conservation, making the city more eco-friendly.
  • Led public transportation improvement campaigns, applying time management, professional communication, and multitasking to increase accessibility and convenience for residents.
  • Conducted outreach programs to address social justice and equity issues, advocating for marginalized communities with confidentiality, adaptability, and customer service expertise.

Team Leader

Chrysler
05.1995 - 03.2009
  • Successfully led a team of 25, leveraging leadership, time management, and problem-solving skills to achieve project goals ahead of schedule, resulting in a 15% increase in efficiency.
  • Developed and implemented training programs, applying attention to detail, professional communication, and customer service to enhance team productivity and boost customer satisfaction by over 20%.
  • Facilitated effective communication and collaboration, utilizing multitasking and conflict resolution to improve project delivery timelines by 25%.
  • Mentored junior team members, demonstrating adaptability, coaching, and employee engagement, fostering professional growth and a cohesive team environment.
  • Oversaw project management from inception to completion, applying claims analysis, research skills, and negotiation to meet or exceed targets and client expectations consistently.

Education

MBA -

Webster University

Bachelor of Arts - Communication

University of Missouri-St.

Skills

  • Data analysis and reporting
  • Cross-functional collaboration
  • Salesforce CRM management
  • Analytical problem solving
  • Project management
  • Communication skills
  • Client engagement
  • Microsoft Excel expertise
  • MS Office 365 proficiency
  • Google Workspace familiarity
  • Oracle database knowledge

Accomplishments

  • Chairwoman of YWCA Policy Council
  • Chairwoman of Public Utilities for the Board of Aldermen, St. Louis City
  • Vice Chair of Health and Human Services for the Board of Aldermen, St. Louis City
  • Vice Chair of Budget Committee for the Board of Aldermen, St. Louis City
  • Committeewoman City of St. Louis, 2nd Ward

Certification

  • ScrumMaster Certification

Timeline

Alderwoman

City of St. Louis
12.2017 - 05.2023

HR Manager

Hope Home Health Care
08.1997 - 03.2025

Team Leader

Chrysler
05.1995 - 03.2009

MBA -

Webster University

Bachelor of Arts - Communication

University of Missouri-St.

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