Elicia Neal
Memphis,TN
Summary
To continue my professional growth in the service industry, where I can Utilize my extensive administrative work and overall interpersonal skills. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Surgery Scheduler
MMG Vascular & Endovascular Surgery
Memphis, TN
06.2022 - Current
- Accurately obtains scheduling information including procedure, type of anesthesia, length of stay, and patient demographics
- Promptly schedules surgical procedures while observing block times
- Verifies availability of date, time, and anesthesia for scheduled surgical procedures
- Accurately records cancelations and reasons in the computer
- Communicate with hospital staff regarding scheduling and pre-admission testing
- Accurately records cancelations and reasons in the computer
- Provides the patient with prep and other appointment instructions
- Enters surgery information onto the physician’s calendar
- Notifies patient of physician order, pre-authorization, and other clearance requirements.
- Proven ability to learn quickly and adapt to new situations.
Medical Office Assistant
Motley Internal Medicine
Memphis, TN
01.2015 - 06.2022
- Schedule and confirm patient appointments or medical consultations
- Assist patients with the competition of registration documents
- Responsible for all clerical duties, phone triage, forms management, and completion of patient registration, insurance verification, and supply management
- Prepare orders for DME, and Home Health Agencies
- Record hospital fee tickets, and scan them into the system
- Provide front office support, by answering multi-line phones in a professional and courteous manner
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Record hospital fee tickets, and scan them into the system
- Payment Posting.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Organized and maintained a patient chart filing system to promote quick data finding for staff.
Medical Office Assistant
UT Medical Group Department of Ophthalmology
Memphis, TN
01.2013 - 01.2015
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, or medical records
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Compile and record medical charts.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Unit Coordinator
Lebonheur Children’s Hospital
Memphis, TN
01.2009 - 01.2013
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Contact medical facilities or departments to schedule patients for tests or admission
- Greet persons entering the establishment, determine the nature and purpose of the visit and direct or escort them to specific destinations
- Hear and resolve complaints from customers or the public
- Keep a current record of staff members' whereabouts and availability.
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Identified and facilitated the resolution of unit operational problems independently, collaborating with the manager to resolve complex problems.
Property Manager
Marquis Gardens
Memphis, TN
01.2006 - 01.2008
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
- Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance
- Investigate complaints, disturbances, and violations and resolve problems following management rules and regulations
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties
- Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability
- Determine and certify the eligibility of prospective tenants, following government regulations.
- Monitored timely receipt and reconciliation of rent collections in accordance with the landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
Bachelor of Science - Healt Administration
University of Phoenix
Tempe, AZBachelor of Science - Health Administration
Univeristy of Memphis
Memphis, TNSkills
- Educating Patients
- Schedule Coordination
- EMR Updating
- Pre-Authorization Management
- Insurance Pre-Certifications
- Patient Scheduling
- Insurance Verification
- Medical Terminology
- Medical Coding
- Data Entry
- Documentation Review
- Administrative Support
- Customer Service
- Copay Collecting
- Office Workflow Support
- Payment Collection
- Verifying Insurance
- Checking in Patients
- Patient Relations
- Referral Verification
- Staff Leadership
Certification
- BLS, American Heart Association - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Surgery Scheduler
MMG Vascular & Endovascular Surgery
06.2022 - Current
Medical Office Assistant
Motley Internal Medicine
01.2015 - 06.2022
Medical Office Assistant
UT Medical Group Department of Ophthalmology
01.2013 - 01.2015
Unit Coordinator
Lebonheur Children’s Hospital
01.2009 - 01.2013
Property Manager
Marquis Gardens
01.2006 - 01.2008
Bachelor of Science - Healt Administration
University of Phoenix
Bachelor of Science - Health Administration
Univeristy of Memphis
- BLS, American Heart Association - 2023
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