Summary
Overview
Work History
Education
Skills
Clinical And Volunteer Experience
Leadership And Campus Involvement
Professional Development
Research
Timeline
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Elie Duhimbaze

Summary

Dynamic professional with experience at Amazon, excelling in problem-solving and bilingual communication. Proven ability to enhance team performance and improve customer satisfaction through effective interaction and support. Skilled in data entry and management, demonstrating adaptability and attention to detail in fast-paced environments. Committed to achieving organizational goals and fostering collaboration.

Overview

6
6
years of professional experience

Work History

Hospital Volunteer

Baylor Scott & White Hospital
06.2023 - 07.2023
  • Supported pre-surgery processes and observed clinical procedures, developing attention to detail and adaptability.
  • Assisted staff with patient care tasks while maintaining strict confidentiality and professionalism.

Customer Service Representative

Amazon
01.2020 - 01.2021
  • Resolved customer inquiries with efficiency and empathy, demonstrating excellent communication and problem-solving abilities.
  • Collaborated in a fast-paced team environment to achieve service goals.

Visitor Services Volunteer

Dallas Arboretum
Dallas, TX
01.2019 - 01.2020
  • Provided visitor assistance and supported special events, strengthening communication and problem-solving skills.

Teaching Assistant (Volunteer)

01.2018 - 01.2019
  • Delivered educational support and mentored children, enhancing my instructional and interpersonal abilities.

Volunteer

Habitat for Humanity Restore
Dallas, TX
01.2019
  • Managed inventory and coordinated volunteer efforts, improving teamwork and organizational skills.

Research Team Member

  • Conducted research on genetically modified organisms (GMOs), including data collection, entry, and analysis.
  • Maintained detailed records and organized complex data for reporting purposes.
  • Collaborated with team members to ensure accuracy and compliance with study protocols.

Education

Bachelor of Science - Biochemistry

Stephen F. Austin State University
12.2025

Skills

  • Data Entry & Management
  • Regulatory Compliance
  • Participant Interaction
  • Research Support
  • Bilingual Communication
  • Problem Solving & Teamwork

Clinical And Volunteer Experience

  • Hospital Volunteer, Baylor Scott & White Hospital, 2023, Supported pre-surgery processes and observed clinical procedures, developing attention to detail and adaptability., Assisted staff with patient care tasks while maintaining strict confidentiality and professionalism.
  • Visitor Services Volunteer, Dallas Arboretum, Dallas, TX, 2019 - 2020, Provided visitor assistance and supported special events, strengthening communication and problem-solving skills.
  • Volunteer, Habitat for Humanity Restore, Dallas, TX, 2019, Managed inventory and coordinated volunteer efforts, improving teamwork and organizational skills.
  • Teaching Assistant (Volunteer), 2018 - 2019, Delivered educational support and mentored children, enhancing my instructional and interpersonal abilities.

Leadership And Campus Involvement

  • African Student Organization (ASO): Assisted new international students in adjusting to campus life.
  • International Student Organization: Promoted cross-cultural events and connections.
  • Black Mental Health Organization: Participated in mental health awareness and outreach initiatives.

Professional Development

  • Developed research and data analysis expertise through academic and volunteer roles.
  • Experienced in patient-centered environments requiring compassion, confidentiality, and detail-oriented work.
  • Eager to continue growing in clinical research and regulatory affairs.

Research

Research Team Member, Conducted research on genetically modified organisms (GMOs), including data collection, entry, and analysis., Maintained detailed records and organized complex data for reporting purposes., Collaborated with team members to ensure accuracy and compliance with study protocols.

Timeline

Hospital Volunteer

Baylor Scott & White Hospital
06.2023 - 07.2023

Customer Service Representative

Amazon
01.2020 - 01.2021

Visitor Services Volunteer

Dallas Arboretum
01.2019 - 01.2020

Volunteer

Habitat for Humanity Restore
01.2019

Teaching Assistant (Volunteer)

01.2018 - 01.2019

Research Team Member

Bachelor of Science - Biochemistry

Stephen F. Austin State University