Mahboubah Ali
Rancho Cucamonga,USA
Summary
Dynamic and detail-oriented healthcare professional with a BSc (Hons) in Biological Sciences (Physiology & Pharmacology) and hands-on experience in medical administration, patient care, and NHS EMR systems. Proven ability to efficiently manage patient records, scheduling, and clerical tasks within hospital, pharmacy, and research settings. Strong background in healthcare IT systems, patient interaction, and administrative support. Dedicated to contributing to efficient healthcare operations and quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospital Volunteer
Pomona Valley Hospital
Pomona, USA
09.2024 - 10.2024
- Supported clerical tasks such as organizing medical records, coordinating patient transportation, and managing patient flow
- Provided patient guidance and comfort, ensuring hospital protocols were followed.
- Maintained a welcoming environment by answering inquiries and directing visitors while ensuring hospital protocols were followed
- Participated in hospital-wide initiatives to enhance the patient experience
Clerical Officer/Medical Receptionist
NHS Professionals UK
Sheffield, UK
06.2022 - 06.2023
- Scheduled and managed patient appointments using hospital IT and EMR systems, ensuring accurate record-keeping
- Provided front-line patient support, offering emotional reassurance and clear guidance
- Assisted patients with hospital navigation and mobility support, ensuring comfort and accessibility.
- Processed referrals, admissions, and discharges in the hospital’s Patient Administration System (PAS).
- Engaged in direct patient care, including taking vital signs and updating medical charts
- Monitored patient conditions and reported changes to healthcare teams for timely interventions
- Managed inbound calls, appointment bookings, and general inquiries, ensuring professional and efficient service
- Coordinated visitor access, monitored security, and maintained appointment logs.
Pharmacy Technician
Sheffield Hallamshire Hospital
Sheffield, UK
01.2022 - 06.2022
- Assisted pharmacists with dispensing medications and managing prescriptions
- Provided patient consultations on medication usage, dosage, and side effects.
- Processed NHS prescriptions and updated patient records in pharmacy systems.
- Processed transactions and managed administrative tasks, ensuring smooth daily operations
Receptionist
The Porterbrook Care Home
Sheffield, UK
08.2017 - 01.2022
- Provided administrative support, including scheduling, security management, and customer service at the front desk
- Coordinated visitor access, monitored security, and maintained appointment logs
- Managed calls, messages, and various clerical tasks to ensure smooth day-to-day operations at the care facility
Education
BSc - Physiology and Pharmacology
Nottingham Trent University
united kingdom06.2021
BTEC Level - Applied Science
Sheffield City College
Sheffield, UK07.2018
Some College (No Degree) - Medical Terminology, Physcology, Human Anatomy
Chaffey College
Rancho Cucamonga, CASkills
- EMR Systems UK
- Medical Terminology & Records Management
- Scheduling & Appointment Coordination
- Clerical & Administrative Support
- Communication & Interpersonal Skills
- Confidentiality & GDPR Compliance
- Data Entry & Record-Keeping
- Research & Laboratory Techniques
- Patient Support & Care Coordination
Certification
- CPR Certification
- First Aid Certification
- BLS Certification
- Fire Safety Certification
Custom
- Currently working on my Medical assistant course to achieve my certification.
Timeline
Hospital Volunteer
Pomona Valley Hospital
09.2024 - 10.2024
Clerical Officer/Medical Receptionist
NHS Professionals UK
06.2022 - 06.2023
Pharmacy Technician
Sheffield Hallamshire Hospital
01.2022 - 06.2022
Receptionist
The Porterbrook Care Home
08.2017 - 01.2022
BSc - Physiology and Pharmacology
Nottingham Trent University
BTEC Level - Applied Science
Sheffield City College
Some College (No Degree) - Medical Terminology, Physcology, Human Anatomy
Chaffey College
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