Elie El Khoury

• Ranked #4 in sales for Q3 and Q4 of 2023 and #1 in Q1 of 2024 in Florida West Region.

• Grew the sales footprint of Model S and Model X, Model 3, Model Y.

• Launched the sales of future products (e.g. Cyber Truck).

• Assisted with the organization and implementation of multiple sales events.

• Contributed at Test Drive and Test Drive Events with reservation holders and potential customers.

• Presented our products by explaining design, features, warranties and services, provided timely response and followed up on inquiries in person, by phone and electronically over e-mail and CRM.

• Maintained expert-level knowledge of Tesla products and technologies, SCA, CRM Management and financing.

• Prepared customer loan and DMV documents prior to delivery appointment and confirmed accuracy.

• Maximized Tesla Scheduling Service calendar for drives and delivery and Maintained store fleet.

• Compiled and ran daily and weekly reports to analyze store performance and improve operation.

• Conducted team huddles and recaps at different shifts

Dedicated maintenance supervisor offering 2 years of successful team management in retail and maintenance driven roles. expert at minimizing downtime and safety hazards, well versed in equipment troubleshooting and repair with focus on quality and efficiency.

• Explained features as well as benefits, demonstrated products, and highlighted available promotions or sales campaigns, met sales and customer service goals of the cell phone provider.
• Managed inventory, cash control, store opening and closing procedures.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
• Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
• Erased user data, debugged application issues and refurbished devices for resale.

Developed and implemented strategic plans as founder and managing partner of a professional cleaning agency,executed sound business protocols for the organization, employing strategic leadership aimed at revenue growth and managed all business operations including human resources, sales and marketing, customer service, goal setting and budgeting, with projects generating over Half Million Dollars in annual revenue. provided day-to-day management, recruited subcontractors and hired and trained a staff of over 60 employees, including supervisors.

• Sourced equipment and products with an understanding of functions and efficiency.
• Monitored performance and allocated the use of available resources.
• Contracted annually with over 40 organizations included hospitals, apartment complexes, restaurants, skyscrapers the ministry of communications and the U.S. Embassy.
• Full P&L responsibility from budgeting to achieving growth performance.
• Substantially increased customer retention from 20% in 2015 to 80% in 2017 to 2020.
• Increased brand awareness and customer reach through networking and social media.