Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ELIE MAYAKA

Upper Marlboro,MD

Summary

Results-driven Industrial Engineer and seasoned Program Manager with extensive experience in project management, continuous improvement, quality assurance, and Lean Six Sigma methodologies. Proven ability to optimize processes and drive efficiency gains through the implementation of quality initiatives and Lean Six Sigma principles. Adept at leading cross-functional teams to achieve operational excellence and exceed performance objectives. Recognized for successfully integrating continuous improvement practices into project management, ensuring high-quality deliverables and sustained process enhancements. Seeking a dynamic role that leverages my industrial engineering, program management, and continuous improvement expertise to contribute to organizational success and drive excellence in quality and efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lean Value Stream Program Manager

United States Postal Service, USPS
04.2023 - Current
  • Improves program efficiency by streamlining processes and implementing time-saving solutions
  • Manages cross-functional teams for successful project completion within deadlines and budgets by leading a group of five
  • Leads the execution of projects and programs across functional executive stakeholders, including Operations, Engineering, HR, Safety, IT
  • Implements performance improvements, developed new work processes, prototypes, and pilot programs following Lean Six Sigma principles
  • Applies industrial engineering and continuous improvement principles to develop process improvements enhancing service, productivity, and cost performance
  • Advises senior management on recommended performance improvements, new work processes, prototypes, and pilot programs
  • Oversees and monitors projects to ensure prioritization, development, and delivery of comprehensive and quality analysis and project execution
  • Participates in the identification, development, and testing of new hardware and software technology needs for the network
  • Coordinates with ergonomic and human factors parties to ensure inclusivity of methodologies in new process development

Operations Industrial Engineer

United States Postal Service
08.2021 - 04.2023
  • Applied industrial engineering and continuous improvement principles to develop process improvements, enhancing service, productivity, and cost performance for short and long-range objectives
  • Led continuous analysis, evaluation, and development of alternatives to improve operating performance and reduce costs
  • Identified root causes, implemented countermeasures, addressed issues, mitigated recurring problems, and improved service and cost performance
  • Oversaw, coordinated, and led multi-functional teams working on safety, service, cost, and productivity improvement efforts
  • Developed training material and provided training to managers and employees on standardization and continuous improvement tools and processes
  • Prepared decision analysis reports and funding documents necessary to obtain required approvals for projects and initiatives
  • Developed and evaluated costing and staffing models to promote effective use of employees and equipment

Strategic Initiatives Project Manager

United States Postal Service
09.2020 - 08.2021
  • Managed a portfolio of high-priority enterprise level strategic projects
  • Educated initiative teams and enforces strategic execution reconciliation of strategic execution process gaps within governance processes to ensure implementation of best practices for program and project management
  • Provided technical advice, program guidance, and policy interpretation to Headquarters and field employees on strategic planning, project management, and change management activities

Continuous Improvement Specialist

United States Postal Service
07.2018 - 07.2020
  • Coached and mentored Green Belt Candidates in the application of continuous Improvement methodologies, and use of Lean Six Sigma across various functions and departments
  • Supported key projects to drive strategically aligned improvements and eliminate waste, variations, errors, and inefficiencies
  • Managed the Continuous Improvement Office national monthly newsletter for online publication on the website
  • Served as a change agent in institutionalizing Lean Six Sigma quality, in conjunction with the Office of Continuous Improvement, Master Black Belts, Champions, and process owners

Operations Industrial Engineer

United States Postal Service
07.2016 - 07.2018
  • Performed highly structured, entry-level assignments designed to develop a broad understanding of Postal Service operations
  • Led kaizen events at numerous post offices in reducing the wait time in line for customers and improving inefficiencies
  • Developed training videos on various continuous improvement tools to help spread the lean culture throughout the organization
  • Led process and value stream mapping exercises and collaborated with cross-functional teams to determine and identify business improvement areas

Education

Bachelor of Science - Industrial & Systems Engineering

North Carolina Agricultural And Technical State University
Greensboro
12.2015

Skills

  • Communication
  • Interpersonal
  • Problem-solving skills
  • Collaboration
  • Time Management
  • Organization
  • Problem Solving
  • Adaptability
  • Scrum Master Certified
  • LSS Black Belt Certified
  • PMP Certified
  • Minitab
  • Project Planning
  • Risk Management
  • Meeting Facilitation

Certification

Certified Scrum Master

Certified Lean Six Sigma Black Belt

PMP Certified

Timeline

Lean Value Stream Program Manager

United States Postal Service, USPS
04.2023 - Current

Operations Industrial Engineer

United States Postal Service
08.2021 - 04.2023

Strategic Initiatives Project Manager

United States Postal Service
09.2020 - 08.2021

Continuous Improvement Specialist

United States Postal Service
07.2018 - 07.2020

Operations Industrial Engineer

United States Postal Service
07.2016 - 07.2018

Bachelor of Science - Industrial & Systems Engineering

North Carolina Agricultural And Technical State University

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ELIE MAYAKA