Eliel Ruiz
Nashville,TN
Summary
Dynamic and results-driven professional with extensive experience in customer service and production control, dedicated to driving operational excellence. Proven ability to cultivate strong relationships with key customers, ensuring alignment with organizational goals and fostering a collaborative environment. Committed to implementing innovative strategies that enhance efficiency and elevate customer satisfaction. Expertise in overseeing all aspects of customer service and production processes, consistently delivering measurable outcomes that support company growth.
Overview
9
9
years of professional experience
Work History
Account Manager
Continental Expedited Services
Nashville, TN
11.2021 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Collaborated with cross-functional teams to identify and resolve client issues promptly.
- Analyzed client feedback to drive product improvements and service enhancements.
- Implemented strategic account plans to align resources with client objectives.
- Led contract negotiations, ensuring favorable terms for both clients and organization.
- Monitored market trends to inform strategic decisions and competitive positioning.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Senior Costumer Service and Production Control
Leoni Wiring Systems
Victoria de Durango
10.2018 - 11.2021
- Collaborated with key personnel to establish a work plan based on MPS data, ensuring alignment with production objectives.
- Analyzed customer firm orders to formulate an effective production plan, ensuring alignment of resources and schedules among all stakeholders.
- Conducted detailed analysis of production output to guarantee delivery schedules met customer expectations at optimal cost levels.
- Oversaw identification of critical product challenges and coordinated reporting to appropriate personnel. Collaborated with clients to strategize on delivery timelines and mitigate potential delays. Facilitated solutions for maintaining product line coverage and addressing pending orders.
- Conducted regular assessments of FG shipping stock levels to maintain alignment with trade agreements.
- Tracked additional client specifications and evaluated extra expenses to ensure budget compliance.
- Oversaw shipping operations by managing product reservations in system. Facilitated preparation of necessary documentation for shipments. Supervised logistics to ensure appropriate truck assignments for timely deliveries.
- Coordinated outbound truck planning to ensure alignment with production and transportation control objectives.
- Engaged in consistent communication with clients and franchise locations to enhance collaboration.
Procurement
Leoni Wiring Systems
Victoria de Durango
10.2017 - 10.2018
- Developed and implemented strategic purchasing initiatives aimed at reducing costs and enhancing supplier relationships.
- Analyzed market dynamics and collaborated with multiple suppliers to optimize procurement strategies.
- Managed shipment monitoring and expedited logistics to enhance operational efficiency.
- Developed and applied effective negotiation strategies to enhance deal closure outcomes.
Costumer Service and Temp Control Specialist
World Courier
Mexico City
01.2017 - 10.2017
- Communicated updates on new offerings and addressed inquiries while resolving ongoing customer issues.
- Managed customer inquiries regarding shipment delays, pricing discrepancies, and backorder situations. Fostered a culture of swift problem resolution to enhance customer satisfaction.
- Facilitated efficient handling of customer orders through various communication channels, including phone, fax, mail, email, and verbal requests.
- Facilitated customer satisfaction by addressing questions and concerns, escalating issues to customer service supervisor when necessary.
- Oversaw data entry operations to facilitate order processing and access historical and special order details. Guided customers in obtaining current pricing information. Researched and resolved inquiries to enhance customer satisfaction.
Education
Bachelor - International Logistics
Universidad Tecnologica De Durango
Victoria de Durango05.2015
GED - undefined
Waubonsee Community College
Aurora12.2014
Skills
- Collaborative teamwork
- Strong verbal communication
- Proficient in negotiations
- Market understanding
- SAP software expertise
- Skilled in Microsoft Office tools
- Flexibility in changing environments
- Account management
- Customer service
- Customer satisfaction
Languages
English
Spanish
Timeline
Account Manager
Continental Expedited Services
11.2021 - Current
Senior Costumer Service and Production Control
Leoni Wiring Systems
10.2018 - 11.2021
Procurement
Leoni Wiring Systems
10.2017 - 10.2018
Costumer Service and Temp Control Specialist
World Courier
01.2017 - 10.2017
GED - undefined
Waubonsee Community College
Bachelor - International Logistics
Universidad Tecnologica De Durango